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Loan Processing Sr. Specialist

4 months ago

Killeen, United States First National Bank Texas Full time
Job Description

* Work directly with the Department Manager/Supervisor to achieve department productivity and goals
* Coordinate workflow distribution within the department
* Assist and interface with Loan Processing Associates/Specialists in providing guidance and issue resolution
* Handle escalated calls and customer service issues
* Assist in monitoring individual and team queues to ensure satisfactory service levels
* Maintain an advanced working knowledge of lending products and services
* Assist customers with consumer loan inquiries
* Process reports and transactions
* Interview customers regarding loan details and answer questions
* Type loan contracts
* Prepare reports
* Process loan applications
* Assist in loan closings
* Process loan transactions
* Research history on current loans
* Other duties as assigned

Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift 25 pounds

FCBI is an equal opportunity employer.

Requirements

* At least 18 years of age

* High School Diploma or equivalent

* Must have strong and accurate typing and data entry skills

* Must have strong PC knowledge

* Must have good phone etiquette and customer service skills

* Ability to organize and prioritize

* Able to effectively work with employees at all levels

* Loan processing and leadership experience preferred

* Must be able to get along with co-workers and work effectively in a team environment

* Must successfully pass background investigation and drug screen according to company policy