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Customer Success Manager
4 months ago
SEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week.
Here are a few things you'll likely find yourself doing in this role...
Identify and target potential strategic Customers, including Franchisee Organizations, industry associations, Corporate Field Offices, and other influential organizations within the QSR industry to drive growth.
Collaborate with cross-functional teams, including sales, marketing, and product development to define Customer requirements and align solutions with Customer needs.
Serve as the main point of contact for assigned Brands, building strong relationships and providing ongoing support and guidance.
Drive Customer engagement by developing joint marketing initiatives, co-branded collateral, and demand generation activities.
Collaborate with Customers to identify and pursue new business opportunities, develop joint value propositions, and close deals.
Here's what you need to have...
Bachelor's degree in business, marketing, or a related field.
2+ years of account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
Experience in the QSR industry, including its dynamics, key players, and emerging trends.
Excellent negotiation and communication skills, with the ability to influence and build consensus at all levels of an organization.
Excellent program management skills, you are able to own customer projects from scoping and planning through to implementation and measuring success.
Trusted advisor to your customers, able to assist in prioritizing initiatives based on competing priorities and resources. You can effectively push back and challenge customers, and leverage data to reinforce your recommendations.
About SEARCH Group Partners:
SGP provides professional talent acquisition and consulting services. The services we offer include temporary, temporary-to-hire, permanent placement, executive search, consulting, interim management transitions, on-site solutions, outsourcing, talent development and human resources. SGP believes in and understands the importance of investing time into both our clients and candidates. We know what it takes to forge successful, professional, long-lasting relationships and partnerships. We represent an exclusive network of professionals and take the time to get to know every one of our clients and candidates personally.
At SEARCH Group Partners, we celebrate and support diversity and are proud to be an Equal Opportunity & Affirmative Action employer. In order to comply with federal regulations, we maintain records of the race and gender of applicants. For this reason and this reason only, we ask that you indicate your gender, race and ethnicity. If you do choose to answer these questions, this information will not affect your being considered for employment opportunities for which you are qualified.
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