Player Support Agent

3 weeks ago

Las Vegas, United States Skillz Full time
Join Skillz and Level Up Your Career

Are you ready to take your career to the next level? Join Skillz, the first publicly-traded mobile esports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide. Skillz is revolutionizing the gaming industry, providing the ultimate platform for competitive mobile games. By fostering social competition within games, Skillz empowers developers to create multi-million dollar franchises while connecting players through fair, enjoyable, and meaningful competition.

At Skillz, we firmly believe that everyone is born with unique skills and deserves to experience an epic win. We understand the thrill of achievement and the satisfaction of overcoming challenges. That's why we passionately champion game developers and players alike, empowering them to unleash their full potential through the power of competition.
Life @ Skillz
  • Culture of Impact: Join a united team of builders, creators, innovators, and entrepreneurs driven by the desire to win. At Skillz, we create value and make a difference in the world.
  • Comprehensive Benefits: Enjoy peace of mind with our comprehensive benefits package, which includes 100% coverage for medical, dental, and vision expenses for both you and your entire family. Additionally, take advantage of our 401K matching, equity incentives, pre-tax benefit options, and more.
  • Wellness Support: Enhance your well-being with our array of wellness initiatives, including meditation and mental health resources, physical fitness coaching and classes, family planning assistance, health and parenting guidance, virtual therapy sessions, and more.
  • Perks: We believe in enhancing your work experience. Enjoy daily breakfast, lunch, dinner, snacks, Friday Happy Hours, a full-size gym with showers, commuter benefits, insurance, and many more. We also offer competitive paid time off (PTO) & company holidays to help you recharge and pursue your passions.
Why Skillz?
  • Pioneers of Skill-Based Competition: Skillz is not just any company in the gaming industry; we are the pioneers of skill-based competition, partnered with industry titans like UFC, NFL, T-Mobile, Buzztime, Bowlero, while also hosting renowned events like the Game Developer Conference (GDC). Join us in transforming the way people play games and building the home of competition for all.
  • Impact Beyond Gaming: Skillz harnesses the power of its platform to support nonprofit organizations such as Susan G. Komen, American Cancer Society, the NAACP, and more. By participating in Skillz tournaments, you can make a difference and contribute to causes you care about.
  • Recognized Success: Skillz has earned recognition as one of Fast Company's Most Innovative Companies, CNBC's Disruptor 50, San Francisco Business Times' Best Places to Work, Forbes' Next Billion-Dollar Startups, and the #1 fastest-growing company in America on the Inc. 5000 list, and many more.
  • Talent Magnet: Join a team of talented professionals who are passionate about what they do. Our team includes experts from Meta, Apple, Amazon, Google, Microsoft, Tesla, Twitter (X), Roblox, Zynga, Samsung, Lyft, EA, Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder, Intel, Deloitte, EY, Twitch, DraftKings, and more.
The Future of Gaming Awaits

The gaming industry is larger than movies, music, and books combined, with over 3 billion active gamers playing monthly and over 25 million active developers worldwide. Mobile gaming, in particular, is the fastest-growing segment, projected to reach $300 billion by 2025. At Skillz, you have the opportunity to be at the forefront of this exciting industry and shape its future.
Responsibilities:
  • Handling player inquiries and escalated issues directly from our players or Tier 1 agents. Identifying and reporting player trends and issues to other areas of the business.
  • Revising and building player-facing support templates, FAQs, and other materials. Packaging and funneling feedback to stakeholders across product, engineering, and development teams.
  • Contributing strategically to the growth and direction of Skillz products and services while maximizing player retention.
  • Completing ad-hoc projects to support the Player Support team with high-quality output.
Key Competencies:
  • Excellent verbal and written communication skills.
  • Analytical mindset with the ability to diagnose and solve technical issues.
  • Detail-oriented, passionate about video or mobile games, with a competitive spirit.
  • Ability to work cooperatively and collaboratively across multiple departments.
  • Ability to work under pressure and respond to tight deadlines.
Experience:
  • Experience playing video or mobile games (required).
  • 1+ years of customer service experience, ideally in gaming, mobile technology, iGaming, social media, or advertising.
  • 1+ years of experience with help desk ticketing systems preferred; Zendesk experience is a bonus.
  • 1+ years of technological or video game troubleshooting experience is a bonus.


Starting Compensation:$20 per hour, with potential for equity (RSU & PSU) based on strong performance.

Location: Las Vegas HQ - Onsite for 4 days (Tuesday-Friday), 1 day WFH (Saturday).

Join Skillz and Let's Redefine the Boundaries of Gaming

Together, we'll create a world where skill, passion, and innovation thrive. Join our team and be part of the journey. We look forward to having you on board

Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance.

  • Customer Support Specialist

    1 month ago

    Las Vegas, New Mexico, United States Tanya Rodriguez - State Farm Agent Full time

    Customer Support Specialist at Tanya Rodriguez - State Farm AgentBenefits:Paid time offTraining & development opportunitiesRole Overview:As a Customer Support Specialist at Tanya Rodriguez - State Farm Agent, you will play a crucial role in providing outstanding service to our clients, which is essential for the agency's success. Your strong interpersonal...

  • Customer Support Specialist

    1 month ago

    Las Vegas, New Mexico, United States Tanya Rodriguez - State Farm Agent Full time

    Customer Support Specialist at Tanya Rodriguez - State Farm AgentBenefits:Paid time offTraining & development opportunitiesRole Overview:As a Customer Support Specialist at Tanya Rodriguez - State Farm Agent, you will play a crucial role in providing outstanding service to our clients, enhancing their experience and contributing to the agency's success. Your...

  • Customer Support Agent Entry Level

    3 months ago

    Las Vegas, United States Celsius Network Full time

    **Customer Support Agent Entry Level** Customer Support Las Vegas, Nevada Department **Customer Support** Minimum Experience **Entry-level** About Celsius Network Celsius addresses the financial needs of todays consumers worldwide through a democratized interest income and lending platform accessible via a mobile app. With a mission to put unparalleled...

  • Player Relations Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Wynn Las Vegas Full time

    Job OverviewThe Casino Host role is pivotal in attracting new players to enhance the property’s clientele and boost revenue. This position focuses on ensuring guest retention and repeat visits through effective communication channels, including telemarketing. The ideal candidate will excel in delivering exceptional and personalized service, demonstrating a...

  • Receptionist - State Farm Agent Team Member

    1 week ago

    Las Vegas, Nevada, United States Julie Abarzua - State Farm Agent Full time

    Job OverviewWe are seeking a highly organized and detail-oriented individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our office, you will be responsible for providing exceptional customer service and supporting the daily operations of our insurance agency.Key ResponsibilitiesGreet clients warmly and direct them...

  • Player Relations Specialist

    4 weeks ago

    Las Vegas, Nevada, United States Wynn Las Vegas Full time

    Job OverviewCompany Overview: Wynn Las Vegas is renowned for its commitment to exceptional guest experiences and unparalleled service.Position Summary: The Casino Host role is pivotal in attracting new players to enhance the property's player base and boost revenue. This position emphasizes guest retention and repeat business through effective communication...

  • Customer Service Representative

    4 weeks ago

    Las Vegas, Nevada, United States Main Street Station Casino Brewery Hotel Full time

    Job Description**About Us**Main Street Station Casino Brewery Hotel is a leading entertainment company in the United States, committed to delivering exceptional gaming experiences to our customers. Our success is built on a foundation of innovation, customer satisfaction, and a passion for excellence.**Job Summary**We are seeking a highly skilled and...

  • Customer Support Agent

    3 months ago

    Las Vegas, United States Ease Software, Inc. Full time

    **Customer Support Agent** Remote / Customer Support / Full-time About Ease: Ease is the #1 rated benefits administration and HR software for businesses with 2250 employees, powered by insurance brokers. 70,000+ employers trust Eases innovative SaaS service model to set up and manage benefits, onboard hires, stay compliant and offer their employees one...

  • Player Services Representative

    4 weeks ago

    Las Vegas, Nevada, United States Suncoast Hotel & Casino Full time

    Join Our Team at Suncoast Hotel & CasinoAre you passionate about delivering exceptional customer experiences? Suncoast Hotel & Casino is looking for enthusiastic individuals to become part of our dedicated team, focused on providing outstanding service to our guests.Key Responsibilities:Assist patrons with inquiries regarding their accounts and point...

  • Fundrasing Support Agent

    3 weeks ago

    Las Vegas, United States Fox Advantage Full time

    Join our team to support our nonprofit initiatives by assisting donors through excellent customer service. Your role will be crucial in helping us achieve our mission and making a difference in the community. If you are selfmotivated and thrive in a dynamic environment this is the perfect role for you. Fundraising service agents work for our clients...

  • Call Center Agent

    1 month ago

    Las Vegas, United States MGM Resorts International Full time

    The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industr Parking, Call Center, Agent, Customer Service, Retail, Hotel

  • Office Manager

    3 months ago

    Las Vegas, United States Ryan Janet - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As Office Manager - State Farm Agent Team Member with Ryan Janet - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team...

  • Front Desk Agent

    4 days ago

    Las Vegas, Nevada, United States Harrah's LV Full time

    Job Title: Front Desk AgentJob Summary:As a Front Desk Agent at Harrah's LV, you will be responsible for providing exceptional customer service to our guests. This includes checking in and out guests, responding to inquiries, and resolving any issues that may arise during their stay.Key Responsibilities:Process check-in and check-out transactions for...

  • Life Insurance Agent

    3 days ago

    Las Vegas, Nevada, United States Jackson Insurance Solutions Full time

    Unlock Your Earning PotentialAre you ready to take control of your financial future and earn what you're worth? We're seeking motivated and ambitious individuals to join our team of independent life insurance agents.Benefits:Remote work flexibility, allowing you to work from anywhereFully commission-based position with unlimited earning potentialTrue...

  • Customer Service Representative

    1 month ago

    Las Vegas, United States Christina Gonzalez - State Farm Agent Full time $2,500 - $4,000

    Job DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceOpportunity for advancementROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Christina Gonzalez - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your...

  • Administrative Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Realty ONE Group Inc Full time

    We're seeking a detail-oriented and organized Office Assistant to provide exceptional administrative support and customer service to our Residential Real Estate Brokerage. As a key member of our team, you'll be responsible for responding to inquiries from real estate agents and home buyers in a timely and friendly manner. Your duties will include scheduling...

  • Administrative Support Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Realty ONE Group Inc Full time

    We're seeking a detail-oriented and organized Office Assistant to provide exceptional administrative support and customer service to our Residential Real Estate Brokerage. As a key member of our team, you'll be responsible for responding to inquiries from real estate agents and home buyers in a timely and friendly manner. Your duties will include scheduling...

  • Customer Support

    4 months ago

    Las Vegas, United States Skillz Full time

    **Customer Support** at Skillz Inc. Las Vegas **About Skillz:** Skillz is the leading mobile games platform connecting players in fair, fun, and meaningful competition. The gaming industry is larger than movies, music, and books, with more than 2.7 billion gamers playing monthly and 10 million developers worldwide. Mobile is the fastest-growing segment of...

  • Call Center Agent, Reservations

    4 months ago

    Las Vegas, United States ASRC Federal Holding Company Full time

    Job DescriptionYOUR MISSION (The Job Description) The Call Center Agent will play an important role in handling hotel room reservations, dining reservations and cabana requests in an efficient, courteous manner, and for up selling the hotel to achieve maximum efficiency. The Call Center Agent will also be responsible for handling casino guests, providing all...

  • Customer Service Representative

    4 weeks ago

    Las Vegas, United States Charline Espinoza - State Farm Agent Full time $12 - $19

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Charline Espinoza - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make...