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Care Coordinator

2 months ago

Olympia, United States Gastro Health Full time

Gastro Health is seeking a Full-Time Care Coordinator to join our team Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

This role offers: A great

work/life balance No weekends or evenings -- Monday thru Friday Paid holidays and paid time off Rapidly growing team with opportunities for advancement Competitive compensation Benefits package

Here are some of the duties you will be responsible for:

Greets patients and visitors in courteous and

empathetic manner. Appropriately responds to and/or refers incoming

telephone calls and messages. Returns telephone calls/messages and

completes scheduling conversations in a prompt and timely manner.

Coordinates and schedules office appointments,

endoscopy procedures at GAEC and at PSPH and/or other examinations and

procedures. Maintains and updates current patient information and provides

appropriate information in appointment lines when scheduling and diagnosis

codes.

Explains registration guidelines to patients asking

to complete with current information. Assists new and disabled patients

with registration forms.

Reviews demographic information with patient and

updates information on patient account in computer system. Data is

required to be entered completely and accurately on patient’s account.

Processes chart, including but not limited to:

prepares registration forms, scans photo (when applicable), insurance

cards and photo identification into patient account, puts patient papers

in chart holder and transfers to medical records in order for scanning.

Collects co-payments, patient's personal payments,

prepayments for procedures and prepares receipt for patients.

Processes clerical portions of chart including but

not limited to: preparing hospital procedure paperwork, Pre-Procedure

Questionnaire, Clearance for anti-coagulant/platelet inhibitor and/or

implanted electronic device and procedure preparation instruction

facilitation.

Ensures office and procedure schedule gaps are

filled on a daily basis utilizing computerized waiting list. Maintains

timely flow of patients.

Answers multiple line telephone, transferring calls

and taking/answering messages as appropriate. Answers priority lines

immediately. Uses appropriate level of voice conducive to a quiet, private

lobby.

Following WA 003 scheduling policies, makes patient

appointments from telephone calls, PCP referrals and Kaiser referrals.

Fills in procedure and office schedule openings as directed by any

manager, supervisor or Endoscopy charge nurse.

Reviews recall colonoscopy procedures years to

ensure they meet WA003 Colonoscopy Surveillance and Recall Guidelines.

Acts as liaison between procedure patients and

medical staff/providers, responding to routine requests for information.

Facilitates communications and refers complex/clinical questions or safety

concerns to appropriate clinical staff or management, as indicated.

Liaison between patient/escort, patient/interpreter

and medical/clinical staff. Responds to routine requests for information

and keeps patient/escort updated on time delays.

Verifies insurance benefits for specific insurances

prior to making patients appointments.

Maintains work area and office lobby in neat and

orderly manner.

Other duties may be assigned by department leads,

managers or WA003 providers to promote efficiency and enhance customer

service.

Minimum Requirements

:

High school diploma or GED equivalent Previous medical reception, scheduling and/or customer service experience preferred.

We offer a comprehensive benefits package to our eligible employees:,

401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3% Discretionary Profit-Sharing Contributions of up to 4% Health insurance Employer Contributions to HSA’s and HRA’s Dental insurance Vision insurance Flexible Spending Accounts Voluntary Life insurance Voluntary Disability insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Identity Theft Insurance Legal Insurance Paid time off Discounts at local fitness clubs Discounts at AT&T

Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.

Interested in learning more?

Click here

to learn more about the location.

Gastro Health, LLC

is the largest gastroenterology multi-specialty group in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We thank you for your interest in joining our growing Gastro Health team

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