Customer Support Specialist

2 weeks ago


Nashville, United States DayTwo Full time

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**Customer Support Specialist**

Nashville, TN / Customer Success Customer Success / Full Time DayTwo is the first company to safely and sustainably balance blood sugar, lower A1C, and reduce weight using food as medicine and leveraging the profile of a patients gut-microbiome, without the use of medications or surgery. Our data science and digital tools combined with our clinical expertise are shifting the diabetes treatment paradigm from management to remission.

Our Customer Support Specialist will be helping troubleshoot any issues members and coworkers may be having. Will be working with multiple teams and will have to have great communication. This will be able to help provide amazing customer service and maintain rapport with our members. Will be an in office job at our main office in Nashville (Brentwood), TN. **Position Responsibilities:**

+ Answering any calls and tickets that come through

+ Creating tickets

+ Following up on any issues that have not been closed

+ Pull CGM data and upload into member files

+ Help troubleshoot issues

+ Pull member reports

+ Be a point of contact for any issues and forward to the right team

+ Prioritize issues as they come in

+ Work with different teams and understand what they do in order to properly send solutions

+ Able to properly document issues and how they were solved

+ Track what they have done each day

**Position Requirements:**

+ High School Diploma Required (College Degree Preferred)

+ Experience as a support agent preferred

+ Experience with technology

+ Great communicator and be a problem solver

+ Good time management skills

+ Must be organized

+ A team player

+ Willing learner with critical thinking skills as issues come through

+ Experience with Zendesk and RingCentral preferred

+ Experience with Jira a plus

+ Efficiency with Microsoft

+ Experience with LibreView a plus

+ Efficient with Google Sheets, docs etc

+ Experience with SalesForce preferred

+ Must be located or in a commutable distance to Nashville, TN area or willing to relocate

**What we offer**

+ "Hybrid" (WFH/In Office) work schedule.

+ Health, Dental, Vision with 80% premiums covered for Family

+ Flexible PTO Schedule

+ Stock Options

+ A fast paced "Start Up" work environment with LOTS of room to grow.

+ Company Perks



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