Sr. IT Support Specialist

3 weeks ago

Nashville, United States Revance Therapeutics, Inc. Full time

**Sr. IT Support Specialist**

at Revance Therapeutics Nashville, TN **Job Summary**

The Sr. IT Support Specialist will act as site lead and provide onsite (with some remote) desktop technical support for Revance Therapeutics staff located in the Nashville Office. As a member of a rapidly expanding company, you must be organized, focused and self-driven. You have a passion for problem-solving and seeing issues through to resolution.

**Essential Duties/Responsibilities:**

* Providing superior customer service in supporting end users and C-Level executives.

* Act as site lead including support and managing IT equipment inventory.

* Triage and respond to tickets created through the ticketing system in a timely and courteous manner. Resolve or escalate as appropriate and document steps taken.

* Install, configure, and maintain desktops, laptops, monitors, mobile devices and local printers.

* Responsible for managing onboarded users laptop imaging using various MDM technologies (SCCM, Intune, JAMF, ABM).

* Work closely with Sr. IT Manager and HR to ensure all onboards/offboards are processed efficiently.

* Light system administration; AD account maintenance, network folder permissions, mailbox permissioning/maintenance.

* Provide installation and setup of video conference sessions.

* Work with software and hardware vendors for support when necessary to resolve complex problems.

* Provide support for network printers and scanners and place support calls when necessary.

* Must have O365 Administration

* Must have experience with Windows 10, Active Directory, Outlook/Exchange, O365 administration.

**Education:**

Minimum Required: College degree or related experience

**Experience:**

Minimum Required: 5 years as a support technician

Preferred: 7 years + as a Sr. Support technician in the Pharma industry

**Knowledge, Skills and Abilities:**

Minimum Required: Needs to have extremely high customer service experience. Experience with JAMF, SCCM, and Intune is a plus. Needs to be punctual, reliable, and have a passion for technology.

Preferred: Someone who sees value in building strong relationships with end users and works at fostering trust between IT Support and the business.

This section of the job description is required by the American with Disability Act, (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a qualified individual with a disability in all aspects of the employment relationship. A qualified individual with a disability is an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.

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