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Technical Account Manager

4 months ago

Jersey City, United States Dtcc Full time
Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:
  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Pension / Retirement benefits
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:

The Report Hub Technical Account Manager partners with strategically important Report Hub Clients to gain an in depth understanding of their technical infrastructure and functional use of the RDS Report Hub service. This insight, along with a deep knowledge of the product and industry enables the RH TAM to act as a trusted advisor when adopting new functionality, finding opportunities for efficiencies, and providing support on critical issues. The RH TAM is responsible for improving the value of the Report Hub solution by acting as the primary point of contact for implementing new functionality, handling technical changes and supporting issues that may arise.

Your Primary Responsibilities:

Client facing.
  • Lead or coordinate the implementation of Report Hub projects driven by regulatory changes or the DTCC
  • Drive support issues if L1 and L2 teams need support
  • Track Product related functionality releases while communicating updates, providing guidance on implementation and validate proper client adoption through formal testing.
  • Provide updates to internal customers on voice of Client and overall health, ongoing initiatives, defects we're working through, new functionality they are embracing, etc.
  • Represent Report Hub Integration TAM at client service meetings
  • Build and maintain relationships with your clients
  • Lead regular Client operational efficiency meetings to review historical issues they have encountered, discuss initiatives and upcoming releases that may have an impact to their operational use of Report Hub.
  • by Identify technical and non-technical areas for improvement in the client's set-up, overall use of Report Hub and, and lead projects to address the required changes
  • Create and maintain Project and account plans for changes to the client's service
Internal
  • Escalate defects to appropriate DTCC and Sapient teams
  • Managed Services Implementation Governance, including but not limited to the following responsibilities: Supervise Integration operational best practice adherence, feasibility analysis of high priority client enhancement requests, Complex issue route cause analysis, continuous process improvements review
  • Consult with Integration PM and BA team on complex issues relating to client set-up / config and mapping completed during onboarding to trouble shoot issues
  • Build and maintain relationships with internal customers
  • Identify Process and technical areas for improvement in the Integration process and Product.
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:
  • Minimum of 8 years of related experience
  • Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
  • Must have extensive client facing experience with proven ability to effectively manage client expectations and concerns
  • Must have a good Understanding of the end-to-end Institutional post trade Derivatives lifecycle
  • Working knowledge of EMIR/SFTR/CFTC/MAS/ASIC/MiFID trade reporting regulation highly desirable
  • Working knowledge of agile methodology an advantage
  • Must have experience with similar business/applications (e.g., Power BI, Sales Force, MSPP)
  • Experience with similar business/application messaging systems and protocols (e.g.,CSV, SQL, MQ, Sftp, MS azure, XLST) an advantage
  • Understanding of Vendor platform source system data format highly desirable

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

About the Team

The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.

The Derivatives Services Client Support Team looks after client queries for two platforms -TIW (Trade Information warehouse) and GTR (Global Trade Repository).

TIW provides payment calculation, settlement, post trade event processing and public reporting for Credit Default Swaps. GTR is a trade repository providing industry solution for Over The Counter (OTC) Derivatives and Exchange Traded Derivatives (ETD). GTR supports all asset classes - Rates, Credit, Foreign Exchange, Equity and Commodities reporting as well as Collateral and Valuation reporting. The GTR spans three continents, enabling users to meet their regulatory reporting obligations across the globe, in an open, cost effective and efficient manner via a single platform. It is essential for managing systemic risk and providing regulators with unprecedented transparency into the market.