Technical Account Manager

1 week ago

Jersey City, New Jersey, United States Trend Micro Full time
About the Role

Trend Micro is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for creating value for our customers and co-creating a future state that improves their security posture and daily operations.

Key Responsibilities
  • Customer Relationship Management
    • Manage overall relationships with assigned end-users, increasing adoption and ensuring retention and satisfaction.
    • Co-create with customers to develop a value realization plan that outlines how Trend adoption will address their cybersecurity requirements and drive positive business outcomes.
  • Technical Expertise
    • Serve as the designated technical authority and provide expert guidance to customers.
    • Proactively address customer needs and desired outcomes by guiding them through their deployment journey while showcasing the value of the Trend platform.
  • Security Solutions
    • Design and implement security solutions for customers.
    • Advise customers on security best practices and help secure their deployments.
  • Collaboration and Communication
    • Act as an advocate for your customers, providing guidance on the product roadmap and process improvements.
    • Ensure customers are maximizing their return on investment with the product.
  • Continuous Learning
    • Maintain multiple technical certifications and gain at least one new certification annually.
Requirements
  • 2-5 years or more of experience in security architecture or engineering, post-sales implementation or technical support, or a related field.
  • Experience in client-server applications, Unix/Linux system administration, or software development.
  • Hands-on knowledge and experience building, securing, or administering Cloud Workloads running in Amazon, Google, Microsoft, and/or Oracle Cloud.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • Proven track record of working with customers in a technical role, including managing customer escalations and balancing customer expectations with design and business requirements.
  • Experience successfully managing multiple priorities simultaneously, maintaining a high-volume pace with the ability to "switch gears" quickly.
  • Knowledge of modern software development methodologies, with emphasis on software and hardware architecture and infrastructure development.
  • Demonstrated ability in customer-facing positions, preferably as a professional services consultant.
  • Strong analytical skills regarding technical and project management issues.
  • Strong organizational skills with an ability to manage competing client demands.
  • Scripting or coding experience in Python, Bash, Go, or PowerShell is a plus.
Preferred Qualifications
  • Domain knowledge in the areas of security operations, threat, risk or identity management; technical pre/post sales experience is ideal.
  • Strong appreciation of technology in the cloud operations and cybersecurity space; preferred skills include security and networking technologies including Proxies, Next Gen Firewalls, CASB, SSL/IPSec, SSO, DLP and Encryption gateways; particularly in hybrid or cloud environments.
  • Ability to travel 5-10%.

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