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customer service representative

2 months ago


Richardson, United States Randstad Full time

customer service representative.

richardson , texas

posted august 21, 2024

job details

summary

$20 - $23 per hour

temporary

high school

category office and administrative support occupations

referenceAB_4592292

job details

Customer Service Class Start Date: 10/21

Training Hours: 8AM to 5PM

Shift Hours: 9:30AM to 6:30PM

Training will be held in person. Once training is complete they will have the option to work remotely on Fridays only - every other day is expected to be in person

Interviews will consist of an in person interview the week of 9/9

salary: $20 - $23 per hour

shift: First

work hours: 8 AM - 6:30 PM

education: High School

Responsibilities

Under general supervision, handles a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.

May respond to e-mail inquiries. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

Processes new orders based on customer requests.

Tracks open orders to ensure completeness in a prompt manner. Checks pricing and verifies availability.

Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.

Uses computerized system for tracking, information gathering, and/or troubleshooting.

Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.

Refers highly unusual situations to higher authority for review and reconciliation. May assess needs and suggest/promote alternative products or services.

Customer service is the primary function, but may include minimal selling or promotion of products or services.

Skills

Call Center (2 years of experience is preferred)

Communication

Technical

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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SD

samantha dougherty

sam.dougherty@randstadusa.com