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Client Delivery Expert

4 months ago

Durham, United States Blue Cross and Blue Shield of North Carolina Full time

**Client Delivery Expert**

Location Durham, North Carolina, United States of America Category Other JOB DESCRIPTION As a health care company, we believe that vaccines are the best way to move past the COVID-19 pandemic. We also want to provide our employees with as much autonomy and choice as possible.

Employees can choose where they work remote, in the office, or a hybrid of the two. For the majority of our roles, you must be vaccinated to work in the office. During the interview process, our Talent Advisors will talk through our COVID-19 policy, as well as our hybrid work approach and answer any questions you may have.

****Additional Locations:****

****Job Description****

Synthesize go-to-market strategy and apply client-specific lens, advising sales teams on relevant trends, research, and product readiness. Provides recommendations to clients utilizing available metrics, client feedback, and knowledge of best practices. Recommend strategy-supporting products, programs and services. Create lasting client value by owning and executing key delivery activities, ensuring client-specific sold offerings operate in frictionless fashion. Support key sales activities through tailoring of messaging, content, and offering configuration. Collaborate with the sales team to provide a high level of value and customer satisfactions.

* Assist with sales/renewal strategy and compiling relevant product/offer information

* Execute activities remotely as well as face to face with the client to ensure seamless post-sale delivery of sold products and offerings, including ad hoc communication, product issue/capability research and resolution, ad hoc client reporting, collateral production, etc. Partners with clients to execute products and programs that support the goals of the client, add value to Blue Cross NC and generate high customer satisfactions.

* Perform proactive client outreach and support to identify product and offering issues/opportunities, maintain client satisfaction, and set communication channel expectations. Must have a strong understanding of strategy of offering as well as ability to work proactively to facilitate product and program implementations both internally with the organization and externally with clients, and producers/consultants by establishing and communicating business appropriate operational expectations.

* Maintain strong product and offering knowledge, including product roadmap and testing timeline

* Using research and client feedback, provide prospect or client specific offering feedback to sales team.

* Support tailoring of sales content (i.e. presentations) to client-specific needs

* As required, deliver on Wellness offering obligations, including on-site activities

* Attend client meetings and events and leverage knowledge of products, programs, services and value story of the enterprise in support of segment specific business goals and objectives.

**Hiring Requirements**

* Bachelors degree

* 4 years of experience in healthcare sales, operations or products to include experience managing key customer relationships

* Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position. Must possess and maintain a valid drivers license.

****

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina. Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. Were committed to better health and better health care ? in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

Our company is a not-for-profit with headquarters in Durham and major operations in Winston-Salem and Fayetteville. In all we employ more than 4,900 North Carolinians and serve more than 3.9 million customers.

Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Location Durham, North Carolina, United States of America Category Other Location Durham, North Carolina, United States of America Category Other Location Durham, North Carolina, United States of America Category Other Location Durham, North Carolina, United States of America Category Other Location Durham, North Carolina, United States of America Category Other Location Durham, North Carolina, United States of America Category Other Location Durham, North Carolina, United States of America Category Other Location Durham, North Carolina, United States of America Category Other Location Durham, North Carolina, United States of America Category Other Location Durham, North Carolina, United States of America Category Other How would you rate your experience popup