Customer Delivery

WHAT YOU'LL DO

Cisco's Customer Experience (CX) team is one of the highest growing areas at Cisco. Passionate about the management and automation of customers hybrid IT, consultants work with some of the largest and thought-leading customers in the world. This Professional Services group helps build solutions, leads implementations, and enables customer self-sufficiency on market-leading Cisco software products.

WHO YOU'LL WORK WITH

As a Solution Architect, you will report directly into the Customer Experience Delivery Team with main responsibility for the installation, integration, customization and delivery of our Software products focusing on cloud and networking orchestration and automation. There will be significant customer interaction including on-site delivery for POCs, Production-Pilots and Production deployments.

WHO YOU ARE

* You automate delivery of Enterprise solutions for the customers.

* Integrate systems to multiple enterprise applications.

* Transfer knowledge of implemented software and processes to customer in hands-on sessions, and by creating customer-facing documentation.

* You're able to explain technical issues and present information in a concise manner to both technical and non-technical personnel.

* You maintain effective working relationships with assigned customers and project managers.

* You effectively work independently and as part of a team to implement solutions for customers.

* Leverage product API for automation of implementations.

* Create automation for network configurations from Low Level Design for highly complex networks.

* Plans and executes highly complex Network Upgrade and Network Migration activity.

* Leads customer delivery engagements at CGEM APJC accounts in AMER region and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.

* Works closely with the CGEM APJC account teams with the interest of building a long term strategic relationship with the CGEM accounts in AMER Region, exhibiting a technical leadership in CX delivery organization.

* Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.

* Based on project requirements, consult and work with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Ciscos suite of products, services to accelerate business outcomes.

* Translate business requirements into solution design.

* Work closely with pre-sales teams (Business Dev, Services Sales) to build LOE and review SOW.

* Individual contributor

ROLE & RESPONSIBILITIES

The Solutions Architects primary role is positioning, architecting and delivering service solutions around Cisco's Enterprise technologies and integrating them into the customer's overall data center architecture and design. The engineer will be expected to work on Enterprise, commercial and Service Provider segments. This position will help drive sales, serve as data center subject matter expert, lead delivery efforts and mentor other technical consultants within the team. Since this is a high profile position with interface to Cisco's premier customers, travel is required and can be anywhere from 10 - 35% of the time.

* Connects with Cisco internal stakeholders, customers and partners across functions and boundaries to achieve significant results. Earns the confidence of Cisco leaders and customers and able to use the confidence to achieve results.

* Has a global impact.

* Decisions impact the achievement of customer, operational, program or service objectives.

* Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.

* Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.

* Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.

* Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.

* Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.

* Recognized as a technical expert and leader in their technical domain.

* Independently applies knowledge and experience in creating solutions for customer outcomes.

* Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.

* Initiates reviews of ideas and technical objectives within and across Services. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed by management and through consultation from a relatively long time perspective for results.

* Works independently, with guidance in complex situations only. Able to lead some projects or programs within a function and may act as a team leader to coordinate activities of other personnel.

MINIMUM QUALIFICATIONS

* BS in a technical field (CS/EE preferred) or equivalent with 8+ years related experience.

* 3-5 years of experience leading large scale Enterprise Design and Implementation Engagements.

* Experience in Programming and Automation. Python, and Ansible desired.

* Expert level knowledge in Cisco SDWAN, Cisco Catalyst Center and SDA.

* Expertise desired in Enterprise Routing and Switching technologies, such as MPLS, DMVPN, BGP, EIGRP, OSPF, IS-IS VXLAN, LISP and VRF.

* Expert level (e.g. CCIE) or equivalent relevant certification desired.

* Cisco DevNet certification is preferred.

* Has moderate to advanced knowledge of software programmability, automation, orchestration, virtualization and/or security.

* Ability to apply critical thinking to function effectively in ambiguous circumstances.

* Successfully communicates difficult concepts. Guides, influences and persuades others either internally and externally

* Client facing experience. Ability to be onsite once a week or twice a week, at the customer location.

DESIRED SKILLS

Deep technical expertise and expert knowledge of Cisco's Enterprise products and solutions. Candidate must be self-motivated, team oriented and must possess strong interpersonal and presentation skills. The following skillsets are thus desired of this candidate:

* 6-10 years within Professional Service role(s).

* Outstanding Consulting skills. Required 5-10 years of experience in consulting roles. Ability to influence customer decisions and outcomes. Ability to gain customer trust quickly, and confidently articulate Ciscos Enterprise Networking SD strategies and architectures.

* Excellent written and verbal communication skills required.

* Demonstrated knowledge of Campus Networking environments.

* CCIE Preferred, in order of preference: R/S, SP, Security, Data Center.

* High level knowledge of wireless, and ISE technologies required.

* Knowledge of Network Segmentation, and TrustSec highly preferred

WHY CISCO?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. Were the Internets optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet its not what we make but what we make happen which marks us out. Were helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. Were helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each others backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together were committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco

#LI-PS3

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.