Client Care Coordinator

4 weeks ago

Delray Beach, United States UP HEALTH PLLC Full time

The goal of this role is to deliver the highest excellence of service to clients and advocate on their behalf interdepartmentally. This role assists incoming clients in the orientation process, provides additional clinical support throughout treatment, runs clinical groups, and completes intake and exit outcomes assessments, assists with other assessments such as BPS, intake assessments, LOCUS and CSSRS safety assessments. Additionally, it is the goal of this role to support the clinical team in the delivery of overall clinical services and ensuring the client experience is streamline and exceptional. Core

Responsibilities: Assist clients in getting acclimated to the treatment setting by providing a thorough orientation upon admission and conducting follow up check ins to ensure excellent client experience Advocate on clients’ behalf by seeking out their

feedback/suggestions,

reporting on this to the Clinical Director and/or the other Department Leadership, as well as ensure the needs of clients are being met as it relates to their treatment, their environment, and their comfort. Provide support to clients who are struggling with remaining present in treatment (i.e. AMA risks) Provide feedback on client progress and/or behavior to respective therapists- collaborative effectively with the Clinical Team to provide support to the Team and the client Attend daily morning clinical meetings Interact with clients during breaks and throughout the clinical day, as needed, to continue to report back on the emotional temperature of the community Complete intake and exit outcomes assessments with each client to provide compliance department with the clinical outcomes data Assist the Clinical Team in running clinical groups, conducting BPS assessments, LOCUS and CSSRS safety assessments, as needed Administer and gather weekly client satisfaction surveys weekly as well as provide Leadership with this feedback via email Conduct exit surveys for each client discharging and report any concerns to Leadership from these surveys Model appropriate boundaries with clients Collaborate with Operations Manager and Supervisor on weekly recreational client activities Provide support to Neuro team, as needed Conduct case management services to assist case managers, as needed. Follow all TTC policies and procedures Updates job knowledge by participating in educational opportunities and completing 20 annual Continuing Education Units per FAC 65D-30. Follow all regulations regarding client privacy including Federal and State Regulations (HIPAA) Professional Experience, Essential Skills, and Knowledge Preferred: Bachelor of Psychology, Social Work or other related field CAP, CAC or CRSS certification or minimum of 2 years of experience working in Substance Abuse and Mental Health Treatment UpHealth Core Values Client Services Integrity Teamwork UpHealth is an equal opportunities employer . About Us

About Us At UpHealth, our nationally recognized behavioral health facilities offer a full continuum of care through the utilization of evidence-based treatments and services. We target mental health issues and substance use disorders with services provided by psychiatrists, physicians, neurologists, licensed therapists, and clinical social workers. Who We Serve Dedicated to helping people create a healthy future, we serve individuals

experiencing the disease of addiction and its co-occurring mental health disorders.

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