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Vice President, Investor Success
3 months ago
Leadership and Management
- Understand overarching firm goals and the role the Investor Success team plays in achieving them
- Create appropriate strategy, framework, and tactics to support the firm's goals while instilling investor confidence in the company's ability to deliver value through its investment products
- Manage and develop team members on the Investor Success team
- Manage the creation of new funds and investment vehicles, working with registered partners to platform assets
- Work with alternative asset custodian(s) to:
- Approve new entities on their platform
- Facilitate capital calls of existing entities
- Be the primary point of contact for receipt and review of new investor subscription packages, including providing support for advisor or investor inquiries
- Maintain internal information systems on investor status and monies raised/received
- Partner with clients of BIP Capital (including but not limited to BIP Ventures and LAGO), supporting them as they navigate subscription docs and other aspects of investing
- Assist with the quarterly reporting process
- Assist with various investor documentation, including transfers, custodian changes, demographic updates, etc.
- Be the primary point of contact for investor inquiries and concerns
- Develop and maintain relationships with current and new advisors and advisory firms
- Collaborate with the Marketing team to develop strategies for expanding the client base and increasing the number of advisory firms
- Identify and cultivate relationships with potential investors, including high-net-worth individuals, family offices, institutional investors, and corporate partners
- Identify and implement new processes and procedures that enhance client experience
Education and Experience
- BS or BA Required
- Candidates should have 8+ years of prior work experience in a relationship management or client service role
- Experience in the financial services industry preferred
- Excellent verbal and written communication and interpersonal skills
- Proven management of relationships outside of the company
- Results-oriented with attention to detail
- Ability to prioritize and manage different projects and tasks simultaneously to meet deadlines
- Demonstrated ability to thrive in an entrepreneurial environment, working both independently and in teams
- Proficiency with Microsoft Excel and other Microsoft Office products
- Willingness to learn proprietary technology systems and form a partnership to constantly improve it
- Drive to succeed complemented by empathy, curiosity, and humbleness
- Self-starter with strong work ethic and uncompromising personal integrity
- Effective, versatile, and action-oriented when it comes to problem-solving
- Passion for early-stage startups and technology trends
Benefits
Top-quartile short- and long-term compensation for high-performing individuals