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Desktop Technician

2 months ago

Tempe, United States Trick Dog Technology Full time

Responsibilities:

- Provide technical support and resolve issues related to computer software, hardware, telephones, and services.

- Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.

- Maintain Active Directory and Office 365, including creating computer logins and user accounts.

- Address requests for adding, modifying, creating, and removing permissions.

- Install and perform minor repairs to hardware, software, or peripheral equipment based on design or installation specifications.

- Maintain detailed records of user and system setups and installations.

- Utilize the service desk system to document communications and problem resolutions.

- Conduct computer diagnostics and research issues to provide technical assistance and resolve problems.

Qualifications:

- Education: High School diploma or equivalent.

- Experience: 1-2+ years of experience in IT, Help Desk, and/or Managed Service Provider (MSP) environments.

- Certifications: Competency certifications such as CompTIA, Microsoft, etc., are a plus.

Additional Information

  • This is an onsite position located in our Tempe office.
  • This role offers a significant opportunity to grow your skills as an IT technician by tackling a variety of issues and being supported by a strong team environment.
  • Ideal candidates are hard-working, fast learners with strong communication skills.