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Customer Success Manager
2 weeks ago
New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...
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Customer Success Manager
2 weeks ago
New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...
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Senior Customer Success Manager
3 months ago
New York, United States Optimize Partners Full timeOur client, a fast growing B2B SaaS company, in the business process improvement software space, is looking to hire a Senior Customer Success Manager in the greater NYC area. Work with 'blue chip' enterprise customers, help manage the relationship, and drive customer engagement, achieving high adoption rates, revenue expansion, lower churn rates, and...
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Senior Customer Success Manager
1 month ago
New York, United States Insightful Full timeAbout us Insightful is a market-leading platform for employee productivity and workforce analytics. We process really big data, synthesize it into actionable insights and ultimately provide a best-in-class/easy-to use product which empowers enterprise customers to improve employee productivity, business processes and overall staff well-being. Job Description...
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Senior Manager, Customer Success
1 month ago
New York, United States Reality Defender Full timeAbout Reality Defender Reality Defender is an American-built enterprise startup pioneering dual-use deepfake detection across audio, imagery, video, and text. From being a Y Combinator graduate, Comcast NBCUniversal LIFT Labs alumni, backed by DCVC, RSA Sandbox Challenge Winner 2024, and ElevenLabs partner, Reality Defender has the most groundbreaking...
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Senior Manager, Customer Success
2 weeks ago
New York, United States Reality Defender Full timeAbout Reality Defender Reality Defender is an American-built enterprise startup pioneering dual-use deepfake detection across audio, imagery, video, and text. From being a Y Combinator graduate, Comcast NBCUniversal LIFT Labs alumni, backed by DCVC, RSA Sandbox Challenge Winner 2024, and ElevenLabs partner, Reality Defender has the most groundbreaking...
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Senior Customer Success Manager
2 weeks ago
New York, New York, United States Surfside Full timeSenior Customer Success Manager - Advertising/Marketing TechnologySurfside is an end-to-end marketing technology that aggregates first-party data across all customer touchpoints, allowing advertisers the ability to better understand, target, and measure how to influence current and future customers. Powered by the only cannabis-focused customer data platform...
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Senior Customer Success Manager
1 month ago
New York, United States Insight Enterprises Inc Full timeAbout us Insightful is a market-leading platform for employee productivity and workforce analytics. We process really big data, synthesize it into actionable insights and ultimately provide a best-in-class/easy-to use product which empowers enterprise customers to improve employee productivity, business processes and overall staff well-being. Job Description...
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Senior Customer Success Manager
4 weeks ago
New York, New York, United States Cockroach Labs Full timeWhat you build and where it takes you should be unrestricted by the capabilities of your database. We created CockroachDB as the planet's most highly evolved, cloud-native, distributed SQL database. Making scale so simple you don't even have to think about it. Making data so resilient it becomes impossible to destroy. Making delivery so seamless, your apps...
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Senior Manager, Customer Success
4 weeks ago
New York, United States Reality Defender Full timeAbout Reality Defender Reality Defender is an American-built enterprise startup pioneering dual-use deepfake detection across audio, imagery, video, and text. From being a Y Combinator graduate, Comcast NBCUniversal LIFT Labs alumni, backed by DCVC, RSA Sandbox Challenge Winner 2024, and ElevenLabs partner, Reality Defender has the most groundbreaking...
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Senior Manager, Customer Success
1 month ago
New York, United States Reality Defender Full timeJob DescriptionJob DescriptionAbout Reality DefenderReality Defender is an American-built enterprise startup pioneering dual-use deepfake detection across audio, imagery, video, and text. From being a Y Combinator graduate, Comcast NBCUniversal LIFT Labs alumni, backed by DCVC, RSA Sandbox Challenge Winner 2024, and ElevenLabs partner, Reality Defender has...
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Customer Success Senior Manager
4 days ago
New York, New York, United States Workday Full timeYour work days are brighter here. At Workday, our journey began with a transformative conversation that sparked an idea to innovate the enterprise software landscape. Our culture, rooted in prioritizing our people, has been a cornerstone of our success. We believe that a thriving, employee-focused, and collaborative environment is essential for achieving...
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Senior Customer Success Manager
3 days ago
New York, United States Simon Data Full timeAbout Us Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they...
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Senior Manager, Customer Success
3 weeks ago
New York, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
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Senior Customer Success Manager, Strategic
4 weeks ago
New York, United States Wunderkind Full timeWhy You're Important to Us: Wunderkind is looking for a self-starting and dynamic Senior Customer Success Manager who will help senior leaders at large companies solve their most pressing digital problems through our cutting edge software platform. The Senior Customer Success Manager will be tasked with building, maintaining, and growing relationships with...
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Senior Manager, Customer Success
2 months ago
New York, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
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Senior Customer Success Manager
5 days ago
New York, United States Simon Data Full timeAbout Us Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We're scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need...
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Senior Customer Success Manager
4 weeks ago
New York, United States Pixalate, Inc. Full timeJob DescriptionJob DescriptionCustomer Success ManagerEmployment Type: Full-Time Location: NY, NYMinimum Experience: Mid Level Salary: $100k annual + variable compPixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites.Our software and data...
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Senior Customer Success Leader
4 days ago
New York, New York, United States Nasdaq Full timeSenior Customer Success Leader – Financial TechnologyWe are seeking an experienced Senior Customer Success Leader in the Financial Technology sector to become a vital part of our team at Nasdaq. In this pivotal role within our Customer Success Management practice, you will be tasked with delivering outstanding services and enhancing overall client...
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Senior Enterprise Customer Success Manager
2 months ago
New York, United States Bambuser Full timeReady for a new adventure building the next-generation retail experience? The Customer Success Management team is a critical growth engine for our clients. Through long-term relationship development and Bambuser-caliber service, we are dedicated to understanding the business goals and dreams of our clients and providing the best Bambuser Live Video Shopping...
Senior Customer Success Manager
2 months ago
Senior Customer Success Manager - RDR/BMI As a trusted partner, a senior customer success manager ("senior CSM") will expertly blend relationship management, training and education with in-depth functional and product knowledge in order to foster client loyalty and expansion within their assigned territory. Their mission is to act as a catalyst to product adoption, ensure customer retention and identify and stimulate growth opportunities amongst their client base. By driving an enhanced customer experience and focusing on adoption, the senior CSM will support successful renewals and upsell growth potential. The senior CSM also serves as a change agent on the team to spearhead initiatives aimed to upskill the whole team and support cross-functional projects across the company as needed. Finally, the senior CSM will also mentor and coach junior customer success managers and collaborate with other teams to provide feedback and insights from the customer perspective. Work throughout the customer lifecycle to: Onboarding: Understand value expectations and use case working to nurture a relationship with customer to build confidence and trust Assess the risk, opportunity and strategic value of the new account and determine level of touch High touch: strategic kickoff success planning session onsite training Mid touch: live demo user guides Low touch: email recorded demo Triage inbound requests. Activation Monitor adoption and usage, client sentiment, stakeholder changes, service cases and other account health factors Deeper understanding of the clients, their organization, their workflow and their use cases of Fitch products Increase the speed and quality of CSM-generated leads Monitor and respond to inbound service requests via various email alias As directed by AMs, perform contract mapping, pull usage report and fulfill other tasks Organize analyst meeting calls Re-assess the risk, opportunity and strategic value of the accounts in the BoB and determine priorities Create an engagement plan based off the assessment to action on the risk and/or opportunities identified Report on the impact of engagement plan on account health Strategically match analysts with clients based on the best fit for the client's needs and the analyst's strengths, ensuring a more impactful interaction Retention Review upcoming renewals (90 days out) with AMs and provide input on account health Conduct value-based conversations with clients ahead of renewal and gauge value realization/status of success plan Assess churn risk and upsell/x-sell opportunities and provide recommendations to the account team Act as the voice of the customer by collecting and analysing customer feedback Conduct regular business reviews and strategic planning sessions with customers to demonstrate value and ROI Increase retention rate and decrease flat renewals Customers who see their feedback taken seriously and implemented are more likely to feel valued and stay with the company, reducing churn rate Deeper understanding of accounts and workflows to drive continuous product and service improvement Establish comprehensive understanding of the client's operations, workflows, and team structures Expansion Discover upsell/x-sell opportunities through client interactions and conduct preliminary qualification of leads Develop relationships with senior stakeholders/key influencers Drive market advocacy and referrals from existing clients Stay updated on industry trends, competitive landscape, and market opportunities Qualification: Degree or equivalent experience 4-5 years of previous client facing experience Knowledge and experience within financial services Proven track record of managing a book of business Ability to collaborate with operational and commercial teams internally Excellent listening, presentation and communication skills Ability to navigate complex customer and stakeholder environments Well organized and self-motivated Customer first mindset and a love for engaging with people Prior experience with salesforce or CRM Excellent verbal and written communication skills Ability to prioritize workload Proficiency with Microsoft Office Tenacious, goal orientated and a strategic thinker Why Fitch? At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone. Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority. We are building incredible things at Fitch and we invite you to join us on our journey. Fitch Solutions provides data, research and analytics to support informed decisions. We help clients excel at managing their credit risk, offer deep insight into the debt investment market, and provide comprehensive intelligence about the macroeconomic environment. Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning. For more information please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work. Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. FOR NEW YORK ROLES ONLY: Expected base pay rates for the role will be between $120,000 and $130,000. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch's total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch. Nearest Major Market: Manhattan Nearest Secondary Market: New York City
