Customer Experience Associate

**Customer Experience Associate**

at Nisolo Nashville, TN Headquarters * You are a positive, proactive person who embodies humility, curiosity and a genuine desire to problem-solve and help others

* You respond positively to constructive feedback and adapt quickly to change

* You care about providing an excellent customer experience

* You are a natural team-player who will take initiative and work both independently and part of a team

* You strive to continuously improve and grow in all areas

* You are a self-starter and attentive to detail

* You are motivated at least in part by a commitment to social impact in your daily work

* Youre not afraid to have a little fun every now and then

Nisolo is a sustainable fashion brand that produces footwear and accessories for women and men. We are an E-Commerce, direct to consumer company composed of smart, driven teammates committed to excellence and strategically improving our work. We are passionate and compassionate, ambitious and pragmatic. We work together in pursuit of the common goal to grow a healthy, household name brand and push the fashion industry in a more sustainable direction.

About you:

Responsibilities:

* Leads by example through delivering a positive, friendly experience and engaging our customers through conversation and service

* Answers customer inquiries from SMS, email, chat and recommends solutions for customer issues

* Knowledgeable and able to communicate about Nisolos values, product, and our industry. Excited to ask questions and learn

* Communicate efficiently and accurately about our products, sizing and features, as well as company policies

* Troubleshoot when necessary and proactively communicate with management regularly to ensure that complaints are forwarded to the correct department for investigation

Skills & Qualifications:

* 1-2 years of experience working in customer-facing roles preferred

* Experience working in Gladly, or similar CRM system

* High school diploma or GED equivalent

* Excellent written and verbal communication skills

* Google G Suite and Microsoft Office, including PowerPoint, Word and Excel

* Strong organizational, interpersonal and negotiation skills

* Strong collaborative and detail oriented skills

* Able to work in a fluid, fast-paced, multi-channel environment

* Ability to quickly navigate between internal systems

* Strong, positive attitude with high integrity

Compensation: $15 per hour. 20-30 hours per week.

Estimated start date: March 2022.

Location: Nashville, Tennessee (*Candidate must be based in the greater Nashville area. Work environment hybrid/remote.*)

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