Customer Experience Representative

1 month ago

Nashville, United States IDEXX Laboratories Full time

Are you passionate about the Veterinary Industry? Software? And Customer Success? Our Greenline Software team are hiring two Customer Experience Specialists to help the Greenline team do what they do best; convert paper-based processes to electronic ones and work to improve efficiency in the pet health space. If you have great people skills, consider yourself a team player and are detail-oriented, we can't wait to hear from you

This role will be onsite at our Franklin, TN office with a 8am-5pm Monday - Friday Schedule

Greenline Pet has recently come into the IDEXX Veterinary Software product portfolio. They are a leading SaaS data platform providing an automated solution for delivery of digital coupons and rebates for animal health manufacturers. The Greenline software platform automates a previously manual, paper-based coupon process. The platform reduces friction for the practice and pet owner, shortens the reimbursement timeline, and captures valuable data for manufacturers on campaign performance and pet owner behavior.

Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.

Our journey is solving veterinary practices' most pressing needs by focusing on innovation to drive meaningful improvements in animal health.

A bit more about the role you will:

  • Develop a working knowledge of our customers' veterinary products.
  • Provide clear direction to customers regarding utilization of the Greenline program.
  • Ensure customer practice management software is configured correctly.
  • Identify invoice issues and support customers during corrective processes.
  • Document and track customer support cases.
  • Achieve weekly personal and team targets.
  • Document known solutions to common customer problems.
  • Provide quality support to customers in a professional and timely manner.
  • Ensure ongoing customer satisfaction and continuing strong customer relationships.
What we're looking for:
  • High School diploma or equivalent combination of education and experience required. Associate degree, Bachelor's degree or equivalent preferred.
  • High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships, preferred.
  • Technical record keeping management skills.
  • Reasoning and analytical skills to resolve issues.
  • Phone skills, with ability to establish rapport.
  • Attention to detail.
  • Organized with ability to multi-task.
  • Ability to work independently and as part of a team.


What you can expect from us
  • Hourly pay of $18-$21 per hour
  • Opportunity for annual cash bonus
  • Health / Dental / Vision Benefits Day-One
  • 5% matching 401k
  • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more


Why IDEXX:

We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

#LI-AA1

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