Vacation Sales Coordinator

3 weeks ago


Glen Burnie, United States MetaCoastal LLC Full time

Job Type Full-timeDescriptionPosition Summary: This position is responsible for driving sales and a flawless guest experience for Travel Advantage Network (TAN). Its primary function is to drive revenue and customer experience targets via inbound and outbound calls. This is a sales and customer service position that requires the ability to build customer loyalty while meeting and/or exceeding strict sales targets each month Primary Goals and Responsibilities:Ability to make a strong 1st impression by building rapport over the phone with each clientStrong ability to persuade clients through benefit-based selling to drive revenue targetsMeet and/or exceed monthly revenue targets Assist clients via inbound/outbound calls daily to aid with booking travel or pending reservationAbility to learn and retain detailed portfolio of properties and operate a complex data baseAccuracy is imperative along with multi-tasking while speaking with clientsRemain current on all properties in the TAN portfolio, and promotions currently being offeredResell the value of the program to educate guests about all facets of their membership and the benefitsConduct "comfort" calls to address client concerns and increase client satisfaction and to reduce retentionPrepare and maintain accurate up-to-date client records, detailing all account activity through web-based programSecondary Goals and Responsibilities:Provide resolution to client inquiries contained in the Vacation Service/Web Feedback mailboxAssist clients with booking travel and/or existing reservations via web chatAssist clients via inbound/outbound calls daily with collecting maintenance fees in addition to payment arrangements RequirementsEducation/Experience1-2 years of experience in a Sales or Collections environment responsible for achieving a revenue target Call Center experience preferredComputer Skills: Microsoft WordData EntryWhile performing the duties of this job, the employee is regularly required to sit, stand, walk, and talk; primarily on the phone/ at a desk. Benefits:Medical, Dental, Vision, 401(k), Life Insurance, PTO, Holidays, EAPRegular hours 9:30am - 6pm ESTSome evenings and SaturdaysSalary Description $19/hour



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