Call Center Sales Agent

3 months ago

Glen Burnie, United States MetaCoastal LLC Full time
Description

Position Summary: This position is responsible for driving sales and a flawless guest experience for the Travel Advantage Network (TAN) business unit. Its primary function is to drive revenue and customer experience targets via inbound and outbound calls. This is a sales and customer service position that requires the ability to build customer loyalty while meeting and/or exceeding strict sales targets each month. 

Primary Goals and Responsibilities:

Ability to make a strong 1st impression by building rapport over the phone with each client Strong ability to persuade clients through benefit-based selling to drive revenue targets Meet and/or exceed monthly revenue targets Assist clients via inbound/outbound calls daily to aid with booking travel or pending reservation Ability to learn and retain detailed portfolio of properties and operate a complex data base Accuracy is imperative along with multi-tasking while speaking with clients Remain current on all properties in the TAN portfolio, and promotions currently being offered Resell the value of the program to educate guests about all facets of their membership and the benefits Conduct “comfort” calls to address client concerns and increase client satisfaction and to reduce retention Prepare and maintain accurate up-to-date client records, detailing all account activity through web-based program

Secondary Goals and Responsibilities:

Provide resolution to client inquiries contained in the Vacation Service/Web Feedback mailbox Assist clients with booking travel and/or existing reservations via web chat Assist clients via inbound/outbound calls daily with collecting maintenance fees in addition to payment arrangements  Requirements

Education/Experience

1-2 years of experience in a Sales or Collections environment responsible for achieving a revenue target  Call Center experience preferred

Computer Skills:

Microsoft Word Data Entry

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