Senior Sales and Customer Experience Representative

7 days ago


Glen Burnie, Maryland, United States MetaCoastal LLC Full time

Job Type: Full-time

 Description

This position is responsible for driving sales and delivering exceptional customer experiences for MetaCoastal LLC. The primary goal is to drive revenue and customer satisfaction targets via inbound and outbound calls. This role combines sales and customer service skills, requiring the ability to build customer loyalty while meeting or exceeding strict sales targets each month.

Primary Goals and Responsibilities:

  • Build strong relationships with clients through effective communication and rapport-building over the phone.
  • Persuade clients through benefit-based selling to drive revenue targets.
  • Meet and/or exceed monthly revenue targets by assisting clients via inbound/outbound calls daily to aid with booking travel or pending reservations.
  • Develop a detailed knowledge of properties in the MetaCoastal LLC portfolio and operate a complex database.
  • Maintain accuracy and multitask while communicating with clients.
  • Stay up-to-date on all properties in the portfolio and promotions currently being offered.
  • Educate guests about membership benefits and promote the value of the program.
  • Conduct comfort calls to address client concerns and increase client satisfaction.
  • Prepare and maintain accurate client records detailing all account activity.

Secondary Goals and Responsibilities:

  • Resolve client inquiries contained in the Vacation Service/Web Feedback mailbox.
  • Assist clients with booking travel and/or existing reservations via web chat.
  • Collect maintenance fees and payment arrangements from clients via inbound/outbound calls.

Requirements:

  • 1-2 years of experience in sales or collections with a proven track record of achieving revenue targets.
  • Call center experience preferred.

Benefits:

  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Life insurance.
  • PTO and holidays.
  • EAP (Employee Assistance Program).

Working Hours: Regular hours are 9:30am - 6pm EST, with some evenings and Saturdays required.

Estimated Salary: $19/hour based on industry standards and market conditions for similar positions.



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