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Account Manager
4 months ago
Job DetailsLevelExperiencedJob LocationGlobal Facility Management - Melville, NYPosition TypeFull TimeTravel PercentageNoneJob ShiftDayJob CategoryCustomer ServiceACCOUNT MANAGER WHO WE AREWe're Global Facility Management and Construction, an innovative and groundbreaking organization launched initially out of a studio apartment in 2004, now grown and expanded to a staff of 160 tasked with building and managing some of the most interesting and innovative properties throughout the continent.We're looking to build the best team in the biz, and we're actively seeking high performing, highly engaged teammates with an entrepreneurial spirit and a good sense of humor who can't resist a challenge. As a certified Women's Business Enterprise, and we strive every day to build an inclusive, equitable, dynamic, and engaging culture. We offer a rich and full suite of benefits and perks, from paid holidays and awesome team building activities to summer barbeques and celebrations, and of course, our employee appreciation program. As far as traditional benefits, we offer excellent health and dental coverage, life insurance and 401k, and a compelling PTO program. Think you've got what it takes? Join our dynamic and engaged team todayACCOUNT MANAGER - WHAT YOU'LL DOAs Account Manager, you'll own growing and maintaining relationships with our clients while providing the best possible customer experience, and managing facility services with our authorized contractors on time. You'll interface directly with our client's corporate facilities department regarding project progress and deliver amazing results. With Clients: You'll be in charge of growing and maintaining client relationships allowing you to own the relationship and be the main point of contact for any client needs. You'll take full ownership of your accounts, including reporting, identifying trends and opportunities to improve service and grow business within the account. You'll be your client's lifeline, and be the main point of contact in responding to their requests and inquiries within the timeframes set in GForce.With Coworkers: You'll participate in the prep for client meetings and QBRs, as well as attending sometimes. You'll use GForce Reports to provide above-and-beyond service to our clients. You'll work closely with the Account Coordinators to determine long term solutions and avoid any client and vendor issues, and you'll be responsible for helping support the coaching, training and development of Account Coordinators and CSRs within the team. You'll be an expert, and a resource for information as well as process, procedure and best practice to your teammates, and you'll have the authority to determine when cases require other departments and work with the appropriate teammate to reach the best resolution for the client. Your World: You'll be responsible for the whole management and resolution of all client escalations, and in a timely fashion too. You'll manage, dispatch and resolve all emergency service requests when escalated to you, and you'll oversee resolution of all client invoice discrepancies working with VR and Billing as needed. You'll also be the decision maker for when a case needs to be escalated to the Team Leader. You'll be in charge of reviewing and approving proposals up to $5,000, and you'll approve margins of up to $1,000 with a GP of less than 10%.WHO YOU AREYou're the ultimate people person. You've got a High School diploma, or a 2-4 year college degree in a related field, and some related industry experience. You've been around a fast-paced office environment so you're naturally gifted at time management. You meet deadlines, prioritize tasks, and you've got flexibility and great judgement. Position Title: Account Manager Department: PlumbingFLSA Status: Non ExemptReports To: Team LeaderYou can work well on your own, but love contributing to a team, and you've got exceptional attention to detail. You're good with Excel, and you're the master at using Outlook and some internet research tools.You've got a full understanding of the CSR, Account Coordinator and Operations Coordinator roles, and you perform other related duties as assigned which might sometimes include working weeknights and weekends. If you're bilingual, that's a definite plus.Does this sound like you, and the career you want to build for yourself? Join us and apply today At Global, we don't just accept difference - we celebrate it, we support it and thrive on it for the benefit of our employees, our service, and our community. Global Facility Management is proud to be an equal opportunity workplace.
