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Customer Care Specialist

3 months ago


Burlington, United States Tech Providers Full time

Title: Customer Care Specialist Location: Burlington-VT (Remote) Duration: 06 Month Contract with the possibility of extension Job Position : Support Analyst will report directly to a Supervisor and is expected to effectively work both independently and in a team environment. This position interacts directly with Dealer.com clients and partners as well as internally with team members, managers and leaders within the Dealer Support organization. In addition, this position collaborates with other partner teams such as, Performance Management, Implementation and Advanced Support teams. This position does not supervise any other positions. Skills : Bachelors degree preferred 2-3 years of technical support experience a plus Demonstrated ability to provide world class service and entice our clients to become raving fans of Dealer.com Working knowledge of HTML, CSS, Bootstrap and broad website concepts Strong analytical skills and data-driven thinking Excellent written and verbal communication skills Strong troubleshooting software systems and applications Strong teambuilding skills with demonstrated problem solving abilities Able to resolve client issues efficiently, effectively, and expeditiously in an independent manner Self-directed, driven, and enthusiastic Ability to multi-task and perform in a fast-paced environment.