Member Service Representative
4 weeks ago
Overview
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assigned
Qualifications
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts and services
- May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
Desired Qualifications
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)
Location: 10860 East Briarwood Avenue, Centennial, CO 80112
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. * Best Companies for Latinos to Work for 2024 * Computerworld Best Places to Work in IT * Forbes 2024 America's Best Large Employers * Forbes 2023 The Best Employers for New Grads * Fortune Best Workplaces for Millennials 2023 * Fortune Best Workplaces for Women 2023 * Fortune 100 Best Companies to Work For 2024 * Military Times 2023 Best for Vets Employers * Newsweek Most Loved Workplaces * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Yello and WayUp Top 100 Internship Programs From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.-
Member Service Representative
3 weeks ago
Centennial, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Customer Service Representative
2 weeks ago
Centennial, Colorado, United States Kelly Burns - State Farm Agent Full timeJoin Our Team as a Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and helping them...
-
Customer Service Representative
2 weeks ago
Centennial, Colorado, United States Farmers Insurance Full timeFarmers Insurance Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our clients, answering phone calls, and resolving customer inquiries in a timely and professional...
-
Customer Service Representative
2 weeks ago
Centennial, Colorado, United States Kelly Burns - State Farm Agent Full timeCustomer Relations RepresentativeAs a Customer Relations Representative with Kelly Burns - State Farm Agent, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.Key Responsibilities:Establish and maintain strong customer relationships through prompt, accurate, and friendly...
-
Customer Service Representative
2 weeks ago
Centennial, Colorado, United States The Fix-It Group Full timeCustomer Service RepresentativeAt The Fix-It Group, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Answer inbound calls from...
-
Customer Service Representative
2 weeks ago
Centennial, Colorado, United States Groove Auto Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Groove Auto. As a key member of our Service Business Development Center, you will play a vital role in providing exceptional customer service and building strong relationships with our clients.Key...
-
Customer Service Representative
2 weeks ago
Centennial, Colorado, United States Groove Ford Full timeCustomer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Groove Auto. As a key member of our Service Business Development Center, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and ensuring...
-
Customer Service Representative
6 days ago
Centennial, Colorado, United States Express Employment Professionals Defunct Full timeJob Title:Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Express Employment Professionals. As a key member of our dispatch team, you will provide exceptional customer service and support to drivers, sub-haulers, clients, customers, and business partners.Key Responsibilities:•...
-
Customer Service Representative
4 weeks ago
Centennial, Colorado, United States Farmers Insurance Full timeFarmers Insurance is seeking a skilled Customer Service Representative to join our team in a high-paced office environment. As a key member of our customer support team, you will be responsible for answering phone calls and providing exceptional service to existing clients. You will also have the opportunity to cross-sell and upsell other insurance products,...
-
Customer Service Representative
1 week ago
Centennial, Colorado, United States Groove Ford Full timeCustomer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our Service Department as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and ensuring their vehicles are...
-
Customer Service Representative
3 weeks ago
Centennial, Colorado, United States Badger Meter Full timeWhy Badger Meter?At Badger Meter, we're dedicated to preserving and protecting the world's most precious resource - water. For over 100 years, we've been providing innovative solutions to enhance operational efficiency and conserve water. Our mission is to make a lasting impact on the world, and we're looking for a Customer Service Representative to join our...
-
Customer Service Representative
2 weeks ago
Centennial, Colorado, United States Groove Auto Full timeJob OverviewGroove Auto is seeking a highly motivated and customer-focused Customer Service Representative to join our Service Business Development Center (BDC) team. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and ensuring their vehicles are back on the...
-
Customer Service Representative
4 weeks ago
Centennial, Colorado, United States Invitation Homes Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our residents, resolving inquiries, and supporting our local market with general property management functions.Key ResponsibilitiesDeliver high-quality...
-
Customer Service Representative
4 weeks ago
Centennial, Colorado, United States Invitation Homes Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our residents, resolving inquiries, and supporting our local market with general property management functions.Key ResponsibilitiesDeliver high-quality...
-
Centennial, Colorado, United States Nexus Enterprises Full timeAbout the RoleNexus Enterprises is seeking a highly motivated and experienced Freight Forwarding Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for managing an assigned customer base and contributing to the development of customer relationships.Key ResponsibilitiesManage an assigned...
-
Centennial, Colorado, United States Nexus Enterprises Full timeCustomer Service Freight Forwarding RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Freight Forwarding Customer Service Representative. As a key member of our customer service team, you will be responsible for managing an assigned customer base and contributing to the development of customer relationships.Key...
-
Financial Representative
4 months ago
Centennial, United States Modern Woodmen of America Full timeThe ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial goals. They should be comfortable creating financial plans and cross-checking work to ensure complete accuracy of information.About youEntrepreneurial mindsetCommunity orientedCommunication skillsResponsibilitiesWork with current or new...
-
Customer Service Representative
4 weeks ago
Centennial, Colorado, United States Natural Grocers Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Good4U Crew Member. As a key member of our store team, you will play a critical role in delivering exceptional customer service and promoting a positive shopping experience for our customers.ResponsibilitiesProvide world-class customer service, ensuring that...
-
Customer Service Representative
4 weeks ago
Centennial, Colorado, United States Natural Grocers Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Good4U Crew Member. As a key member of our store team, you will play a critical role in delivering exceptional customer service and promoting a positive shopping experience for our customers.ResponsibilitiesProvide world-class customer service, ensuring that...
-
Customer Service Representative
2 weeks ago
Centennial, Colorado, United States M. Coast Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Verizon Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.Key ResponsibilitiesProvide timely and effective...
