Customer Service Representative

2 days ago


Centennial, Colorado, United States Badger Meter Full time
Why Badger Meter?

At Badger Meter, we're dedicated to preserving and protecting the world's most precious resource - water. For over 100 years, we've been providing innovative solutions to enhance operational efficiency and conserve water. Our mission is to make a lasting impact on the world, and we're looking for a Customer Service Representative to join our team.

What You'll Contribute:

We're seeking a highly motivated individual who is passionate about sustainability and wants to make a difference. As a Customer Service Representative, you'll have the opportunity to establish and maintain positive relationships with our customers, coordinate activities, and collaborate with team members to ensure customer order accuracy.

Key Responsibilities:
  • Maintain accurate account records within Salesforce, verifying all accounts have accurate discounts, account notes, billing information, and account owners.
  • Communicate effectively and in a timely manner via phone and/or email with customers and account managers to ensure questions and orders are prepared correctly.
  • Review and process all return material authorization requests in Salesforce.
  • Effectively work with operations, engineering, and technical support teams to ensure accurate account management and information in Salesforce.
  • Enter all quote and orders cases from Salesforce into Oracle.
  • Process all credit requests received in Salesforce and the accounting team into Oracle.
  • Review and process all order requests assigned from the Quality Service Center.
Qualifications:
  • High School Degree
  • Intermediate proficiency with the Microsoft Suite (Excel, Word, PowerPoint & Outlook)
  • Basic proficiency in Salesforce & Oracle preferred
  • Able to work in a team environment
  • Strong communication skills both written and verbal
  • Strong ability to multitask and respond in a professional and accurate manner
  • Strong attention to detail
Competitive Total Rewards:
  • Competitive Pay
  • Annual Bonus
  • Eligible for Annual Pay Increases
  • Comprehensive Health, Vision, and Dental Coverage
  • 15 days Paid Time Off + 11 Paid Holidays
  • Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis.
  • Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
  • Educational Assistance - Tuition Reimbursement up to $5,250
  • Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
  • Health Savings Account (HSA) & Flexible Spending Account (FSA) options

Badger Meter is an Equal Opportunity/Affirmative Action Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Please see our Employee and Applicant Privacy Statement for more information.



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