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![Faith Asset Management](https://media.trabajo.org/img/noimg.jpg)
Property Manager
2 months ago
RESIDENTIAL PROPERTY MANAGER
JOB DESCRIPTION
Scope and Purpose
Overall management of a 150 mixed HUD-subsidized affordable cooperative and market rate Housing.
Office location will based at the Washington Hill Mutual Homes
40 Hours work week
Duties and Responsibilities
General Administration:
Process residential applications into the building system software program and collect required documentation such as valid identification cards, social security cards, birth certificates, employment and landlord verification information.
Follow up on applicant references and process credit and criminal background according to Property approved tenant selection plan guidelines
Maintain waitlists and update yearly for continued interest
Show vacant apartments utilizing professional marketing procedures, and maintain a high level of continued occupancy by leasing property in a timely manner.
Complete move in and move out documents and rental agreements according to property guidelines as well as forward to accounting department for permanent filing and disbursement of security deposit
Gather all documentation for yearly recertifications and forward to third party for processing
Maintain resident employment record changes and forward to third party for interim adjustments in accordance with established procedures
Collect rents, enter in building system and maintain computer records accordingly
Process and review monthly RAP Voucher
Prepare both the yearly operational and capital budget and monitor expenses to ensure spending is within parameter guidelines
Post charges associated with work orders, late charges, etc. by entering them in building system software and generate delinquent notices for residents
Follow-up delinquent accounts and pursue collections in accordance with established procedures
Prepare required documentation for attorney to begin legal proceeding related to delinquencies and preterminations
Maintain tenant files and related documentation regarding recertifications, eligibility and adjustments.
Check references and other information on resident applications through Property’s’s approved credit and criminal investigative service
Complete move in building documents and rental agreements according to property guidelines
Prepare building reports in accordance with property guidelines
Assist in monthly financial reports and prepare documentation for quarterly meeting with the property Board of Directors
Build resident rapport and address concerns in a professional manner
Work closely with Family Specialists in monthly resident meetings to address building concerns and repairs as well as work closely with the Community Service Officer.
Perform yearly HQS unit inspections property inspections including annual, move-in, move out, housekeeping and grounds in order to assure adherence to established property standards.
Responsible for compliance including creating and updating Tenant Selection Plan and AFHMP
Responsible for maintaining Resident Handbook and informing residents of changes within required time as indicated in building guidelines
Send and post all notices regarding compliance to rules and regulations when a violation occurs.
Prepare building violation letters to residents when when needed
Issues purchase order numbers and track purchases from order through invoice
Process invoices for correctness, accuracy, and proper coding
Purchase office and administrative supplies for the property
Prepare advertisements, if needed; obtain prices and place advertisements (with Regional Manager’s approval) according to the AFHMP
Complete and submit incident reports for all events that may involve injury or damages to both employees, residents and the building
Maintain the property business office in a neat, orderly and business-like manner at all times with regularly scheduled office hours per established procedures
Assist HR in hiring and interviewing applicants for specific jobs. Also write up employee reviews for both new employees probationary period and full time employees.
Tenant Relations:
Counsel residents who are not complying with terms of the lease and delinquent payments.
Refer residents with special problems, such as economic, social, legal, health, etc. to Supportive Services and they in turn will provide assistance to resident as appropriate.
Maintain liaison with Family Specialist to assist with resident activates, address specific problems, plan meetings, or support activities as appropriate.
Resolve conflict and complaints among residents, if possible, in order to avoid grievances.
Recommend eviction if resident behavior warrants, and prepare related documentation to support recommendation
Participate in hearings and appeals as needed.
General Repair and Maintenance Including Grounds Maintenance:
Oversee maintenance of the grounds, trash container areas, and common areas not allowing any trash or debris to accumulate
Oversee all work associated with the upkeep and maintenance of the grounds and residents
Inspect and confirm all vacant apartments are cleaned immediately and made ready for showing and occupancy within three days after move out
Log all resident complaints and dispatch maintenance personnel promptly. Items covered under warranties should be reported to the appropriate maintenance companies and followed up for prompt repairs.
Generate work orders in response to requests for repairs from residents, coordinate completion of repairs, and close out work orders in accordance with established procedures.
Conduct daily walks of the building exterior, document observations and remedy as needed
Be available at all times either personally or phone communication for site personnel to assist emergency calls. ∙Maintain community-owned materials and tools in a neat and orderly manner at all times. ∙ Maintain a neat and organized workshop area free of clutter and debris for these tools. Upon completion of a maintenance task, all tools and excess supplies shall be cleaned up and stored properly
Assist property manager in preparing scopes of work and requirements for maintenance and building contracts
Supervising Personnel:
Participate in pre-employment interviews and make hiring recommendations as needed.
Interpret and apply personnel policies, departmental policies, and other relevant policies and procedures.
Review time and leave reports for assigned staff
Train or assist site personnel in both maintenance and safety awareness according to OSHA standards and guidelines
Prepare and review performance reviews and discuss with subordinates as appropriate ∙ Counsel employees regarding job performance and document in accordance with established procedures. ∙ Recommend disciplinary action as needed
Residential Property Manager is authorized to delegate authority to key employees. Any such delegation must be approved by the Regional Manager. The Residential Property Manager’s responsibility is always primary, even for activities delegated to subordinates.
Skills:
Knowledge of Employers policies and procedures, particularly as they pertain to property management.
Knowledge of Department of Housing and Urban Development (“HUD”) rules and regulations that apply to property management
Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord Tenant Law, OSHA Standards, local and state building codes
Basic knowledge of building maintenance, fire prevention and liability reduction principles
Knowledge of basic office practices, procedures, and equipment
Knowledge of the principles of management and supervision.
Knowledge of the operation of the property’s computer system and software
Knowledge of the agencies that provide assistance and services to residents, including some knowledge of eligibility requirements
Knowledge of basic English in order to communicate verbally and in writing
Knowledge of mathematics sufficient to perform calculations required for summarizing rent collections, making deposits, and for rent adjustments in addition to preparing capital and operating budgets
Ability to maintain required records such as tenant files, vacancy reports, etc.
Ability to procure goods and services in accordance with procedures and in keeping with assigned Operating Budget for the property
Ability to read and interpret policies and guidelines in order to make sound decisions
Ability to prepare clear concise reports and make appropriate recommendations within scope of responsibility. ∙ Ability to use basic office equipment such as telephone , fax, copier and computer
Ability to communicate verbally and in writing
Ability to generate records, receipts, and reports efficiently using a calculator and the computer system. ∙
Ability to establish and maintain effective working relationships with peers, superiors , residents, community service agencies, and the public
Ability to manage and prioritize multiple tasks and demands and to accomplish them in accordance with established requirements
Skilled in analyzing situations in order to identify problems and offer possible solutions
Skilled in communicating with all types of people in a wide variety of situations.
Additional Qualifications for this Position:
Bachelor's Degree in Business or equivalent work experience and/or licensing (Certified Occupancy Specialist, Real Estate Sales Agent)
5+ years’ experience in property management and experience involving public contact
Valid driver’s license
Use of personal automobiles for local job-related travel and pick up
Professional appearance and demeanor
Bilingual in Spanish is a plus
NOTE: This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification.
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
Referral program
Experience level:
5 years
Schedule:
8 hour shift
Monday to Friday
On call
Experience:
Customer service: 3 years (Preferred)
License/Certification:
Driver's License (Preferred)
Work Location: In person
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