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Customer Service Rep/Teller

2 months ago

Commerce, United States Cypress Bank SSB Full time
CUSTOMER SERVICE REPRESENTATIVE/TELLER JOB DESCRIPTION

Essential Functions
  • Accepts deposits, verifying cash and endorsements, and issues receipts.
  • Cashes checks.
  • Cross-sells the Bank's services and products.
  • Processes night deposit bags.
  • Issues bank checks, gift cards.
  • Accepts loan payments and safe deposit box rental payments.
  • Answers customer inquiries and gives balances.
  • Balances transactions at end of day and verifies cash totals.
  • Back up for new accounts
  • Revises accounts for existing customers
Additional Responsibilities (may include any/all of the following):
  • Reviews deposit file maintenance for accuracy and authenticity.
  • May assist in training, vault maintenance, scheduling, branch opening and closing
  • Completes logs and forms utilized for Bank Secrecy Act compliance, such as Currency Transaction Reports, suspicious activity reporting forms, monetary instrument sales logs and logs for transactions of $3000 or more.
  • Completes funds availability hold notices in accordance with Bank and regulatory requirements.
  • Complete stop payments in accordance with Bank and regulatory requirements.
  • Performs other duties as assigned.
Required Education, Experience, and Skills
  • High school diploma or equivalent preferred.
  • Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees.
  • Cash handling accuracy.
  • Ability to operate on-line teller terminal and other standard office equipment such as a typewriter and 10 key calculator/adding machine.
  • Professional appearance, dress and attitude.
  • Ability to maintain confidentiality of Bank records and customer transactions.
  • Successful completion of teller training and any other compliance training (including BSA) deemed necessary by the Bank.
  • Ability to lift up to 25 lbs.
Equipment Used
  • Computer
  • Typewriter
  • Ten-key calculator

Cypress Bank is an Equal Opportunity Employer

Equal Employment Opportunity