Customer Account Specialist
1 month ago
Customer Account Specialist - Dayton, NJ (South Brunswick, NJ)
Summary:
A Customer Account Specialist is the voice of the Customer within IFF and manages the sales order process through shipment and delivery for assigned customers and affiliates.
Key Responsibilities:
Enter customer orders into SAP, acknowledge and confirm orders back to customer. (15%)
Manage all aspects of assigned accounts, clearly communicating with the customer, Sales, and other internal teams. (25%)
Track order fulfillment progress, run open order report daily and proactively communicate exceptions to customer and management. (30%)
Log customer complaints via QM system, process Credits, Debits and RA's in Dispute Module in a timely manner. (15%)
Maintain all customer related master data. (5%)
Provide coverage for co-workers who are out of office. (5%)
Prepare forecasts, safety stock and inventory information as needed. (5%)
Key Competencies:
Job Knowledge
Problem Solving
Teamwork
Customer Orientation
Interpersonal Skills/Communication
Development of Subordinate
Business Knowledge
Job Requirements
Minimum:
Previous Customer Service experience. Previous manufacturing operations experience. Strong verbal and written communication, solid problem-solving & decision-making skills.
Preferred:
Bachelor's degree and a strong working knowledge of SAP and MS Office.
Additional Information:
The Customer Service role requires flexibility and adaptability to accommodate the ever-changing industry and customer demands.
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