Contact Center Representative

3 weeks ago

Des Moines, United States Advantmed Full time
Title: Contact Center Representative - PHA Scheduling Team
Availability: Immediate
Hourly Rate: $13/hour + Training Bonus

Candidates should be available to commit to 20 hours per week. Flexibility with the schedule is necessary, as hours can vary between 6 am PST - 6 pm PST from Monday to Sunday, with adaptability to change.

Location: Remote, US
  • Applicants must be eligible to work and perform their job responsibilities within the United States.
  • A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilities
To help you learn more about the position, including its responsibilities, and compensation rate, we have prepared a brief video presentation. You can access the video using the following link: PHA, Call Center Representative

About Advantmed: www.advantmed.com

Founded in 2005 and based in Orange County, California, Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education.

Job Description

Summary
  • Will be responsible for handling inbound and outbound calls to schedule health assessment visits (Member Engagement)
Key Responsibilities:
  • Answering or making calls to members to book appointments for their no-cost Prospective Health Assessments
  • Learn about and address customer needs, complaints, or other service issues.
  • Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
  • Building lasting relationships with customers and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
  • Making sales or recommendations for products or services that suit client needs better.
  • Taking part in training and other learning opportunities to expand knowledge of the company and position.
  • To be available on meetings on camera as and when needed
  • Adhering to all company policies and procedures.
  • Additional ad-hoc tasks as assigned by the Call Center Supervisor
Requirements

Skills
  • Outgoing personality and sales approach
  • Solid work history, citing any recognition and promotion
  • Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone
  • Customer service or other directly related experience is a plus
  • Ability to collaborate and be a team player
  • Various software and data entry proficiency, including MS Office
  • Ability to type 40Wpm, 60Wpm is preferred
  • Strong communication and time management skills
  • Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills
  • Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues
  • Honesty and integrity
Competency
  • Excellent attendance and work record
  • Ability to professionally articulate customer call scripts
  • Exceptional customer service and active listening skills
  • Ability to empathize and manage personal emotions
  • Ability to function as an effective team member
  • Ability to internalize and follow protocols/guidelines
  • Demonstrate excellent oral and written communication skills; correct spelling is a must
  • Strong time management skills and decision-making skills
  • Strong computer skills required
  • Must have a working knowledge of MS Office applications: Word, Excel, and Outlook
  • Ability to be flexible with schedule (between hours of 6 am EST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change.

  • Medical Call Center Representative

    5 months ago

    Des Moines, United States A-Line Staffing Solutions Full time

    Full time Call Center / Customer Service Representative openings in the West Des Moines with a major healthcare company! Starting ASAP!! PAY RATE: $17.00 HOURS: 8 hr-shift between 7:30am 6pm, Monday through Friday. Potential OT. Role on-site for training. Must be fully vaccinated and must be able to provide proof of vaccination Summary: The main function of...

  • Customer Experience Specialist 1

    4 months ago

    Des Moines, United States The Principal Financial Group Full time

    As a Customer Experience Specialist 1 in our dental insurance contact center, you will be handling inquiries from our customers related to their dental insurance plans. These inquiries can range from providing an effective date on an account to helpi Customer Experience, Dental, Specialist, Experience, Customer Service, Retail

  • Customer Experience Specialist 1

    4 months ago

    Des Moines, United States Principal Financial Group Full time

    What You'll Do: As a Customer Experience Specialist 1 in our dental insurance contact center, you will be handling inquiries from our customers related to their dental insurance plans. These inquiries can range from providing an effective date on an account to helping a member better understand their dental benefits. Here are some additional details...

  • Customer Experience Specialist 2

    3 months ago

    Des Moines, United States Principal Financial Group Full time

    What You'll Do: Were looking for a Customer Experience Specialist 2 to join our Participant Contact Center (PCC)! In this role, youll educate and assist 401K participants by answering inbound phone inquiries about their retirement accounts and help them take action to prepare for retirement. Correspond with customers via inbound and outbound phone calls or...

  • Customer Experience Specialist 2

    4 weeks ago

    Des Moines, United States Principal Financial Group, Inc. Full time

    What You'll DoWe're looking for a Customer Experience Specialist 2 to join our Participant Contact Center (PCC)! In this role, you'll educate and assist 401K participants by answering inbound phone inquiries about their retirement accounts and help them take action to prepare for retirement.Correspond with customers via inbound and outbound phone calls or...

  • Data Center Technician

    2 months ago

    Des Moines, United States TEKsystems Full time

    Job DescriptionJob DescriptionHello,If you have any questions feel free to contact me at (480) 758-6116 or jherrera@teksystems.com.TEKsystems is seeking a Data Center Technician to perform various duties in an enterprise data center environment. Duties listed below:The Data Center Technician will be supporting specific field locations in support of server...

  • Customer Service Representative

    1 month ago

    Des Moines, United States Mom's Meals, a PurFoods Company Full time

    Position Summary Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Customer Service Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and...

  • Customer Service Representative

    3 months ago

    Des Moines, United States Mom's Meals Full time

    Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Customer Service Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting...

  • Customer Service Representative

    1 month ago

    West Des Moines, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is on the lookout for a Customer Service Representative to work in the West Des Moines area. As a Customer Service Representative, you will be responsible for updating and researching client annuity information, handling inbound and outbound customer service calls, and maintaining accurate data entry. This role...

  • Customer Service Representative

    1 month ago

    West Des Moines, United States Robert Half Full time

    Job DescriptionJob Description Robert Half is on the lookout for a Customer Service Representative to work in the West Des Moines area. As a Customer Service Representative, you will be responsible for updating and researching client annuity information, handling inbound and outbound customer service calls, and maintaining accurate data entry. This role...

  • Customer Service Representative

    1 month ago

    West Des Moines, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is on the lookout for a Customer Service Representative to work in the West Des Moines area. As a Customer Service Representative, you will be responsible for updating and researching client annuity information, handling inbound and outbound customer service calls, and maintaining accurate data entry. This role...

  • Ticket Office Representative | Iowa Events Center

    1 week ago

    Des Moines, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview Ticket Office Representative is a part time, on call per event employee who is responsible for the processing and distribution of ticket sales in an accurate and timely manner at all...

  • Bilingual Customer Service Representative

    3 weeks ago

    Des Moines, United States Mom's Meals, a PurFoods Company Full time

    Job DescriptionPosition SummaryThe Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.The starting wage is $18.00/hour with weekly pay, PTO, and...

  • Bilingual Customer Service Representative

    3 weeks ago

    Des Moines, United States Mom's Meals Full time

    The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. The starting wage is $18.00/hour with weekly pay, PTO, and benefits available after 30 days...

  • Customer Service Representative

    3 weeks ago

    Des Moines, United States CRG Full time

    Customer Service Representative Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. They are seeking a Customer Service Representative...

  • Customer Service Representative

    3 weeks ago

    Des Moines, United States CRG Full time

    Customer Service RepresentativeOur transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. They are seeking a Customer Service Representative to...

  • Claims Service Representative

    5 days ago

    Des Moines, United States Farm Bureau Financial Services Full time

    Claims Service Representative **Will be filled at the appropriate level based on experience** Do you thrive in a work environment where you must multi-task and have strong organization skills? Are you a go-getter with high initiative and a positive attitude? Do you have strong customer service and time management skills? If so, this Claims Service...

  • Medical Customer Service Representative

    1 month ago

    Des Moines, Iowa, United States Takeda Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative at our Plasma Donation Center. As a key member of our team, you will be responsible for providing exceptional customer service to our donors, ensuring their safety and satisfaction, and contributing to the success of...

  • Outside Industrial Sales Representative

    4 weeks ago

    Des Moines, United States Rite-Hite Full time

    Outside Industrial Sales Representative (New Equipment)Arbon Equipment – A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to...

  • WFE Operations Support Representative

    3 weeks ago

    Des Moines, United States Strategic Education Inc. Full time

    ***Ideally looking for 11:00am to 8:00pm CST (9:00am to 6:00pm PST) shift coverage***Work Force Edge Administrative Support Representative is responsible for the support of WFE users. You will be the first point of assistance for prospective students helping them navigate the platform, resolve technical issues and act as triage for general benefit and...