Customer Experience Specialist 1

4 months ago

Des Moines, United States Principal Financial Group Full time

What You'll Do:

As a Customer Experience Specialist 1 in our dental insurance contact center, you will be handling inquiries from our customers related to their dental insurance plans. These inquiries can range from providing an effective date on an account to helping a member better understand their dental benefits.

Here are some additional details regarding responsibilities:

  • Responsible for interacting with customers via inbound / outbound phone calls and ensuring a consistent, positive experience for Principal's customers while incorporating the established service processes in all interactions.
  • Responds and anticipates the customer's needs while navigating several systems and web applications. Understands the customer's' previous interactions with Principal in order to provide a coordinated, 360 experience.
  • Builds customer relationships by providing accurate information, presenting the process optimally and solving the customer inquiries real-time.
  • Demonstrates ability to recognize when an interaction needs to be escalated for resolution. Identifies innovation solutions to improve the customer experience and identifies voice of the customer opportunities for the enterprise.

While we're open to remote opportunities, those candidates who reside within 30 miles of the Des Moines, IA and Charlotte, NC Principal offices, would be working in the office with the potential for a hybrid work arrangement in the future.

Who You Are:
  • 2+ years of customer service experience or equivalent proven through one or a combination of the following: work experience, training, military experience, and education.
  • Experience working within call centers, customer service and/or dental insurance experience preferred.
  • Ability to learn and understand a broad range of insurance products and apply that knowledge by referencing appropriate tools and resources.
  • Excellent typing skills.
  • Ability to quickly learn and navigate within numerous software and web applications.
  • Proficient with desktop applications such as MS Office and Internet browsers.
  • Strong analytical, interpersonal, problem solving, attention to detail and decision-making skills.
  • Will be required to pass dental terminology coursework during training.


Salary Range Information:
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range:
$16.75 - $22.40 / hour

Time Off Program:
Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.

Pension Eligible:
Yes

Additional Information:
Hours

Hours for training are Monday - Friday 8:00am - 5:00pm CST.

Engagement Center hours of operation are Monday-Thursday 7:25am - 6:35pm CST and Friday 7:25am - 6:05pm CST.

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Global Investors positions, youll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the outstanding experiences, backgrounds, and talents of our employees individually and all of us together. Explore our core values, benefits and why were an outstanding place to grow your career.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window:
We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Date First Posted (TTF):
8/9/2024

Latest Post Date: Careers - US:
8/9/2024

LinkedIn Remote Hashtag

:
#LI-Remote

  • Customer Experience Specialist 1

    4 months ago

    Des Moines, United States The Principal Financial Group Full time

    As a Customer Experience Specialist 1 in our dental insurance contact center, you will be handling inquiries from our customers related to their dental insurance plans. These inquiries can range from providing an effective date on an account to helpi Customer Experience, Dental, Specialist, Experience, Customer Service, Retail

  • Customer Experience

    16 hours ago

    Des Moines, United States The Principal Financial Group Full time

    Were looking for a Customer Experience Licensed Specialist 1 to join our Mutual Funds team! In this role, youll serve as our primary customer service contact, providing a high level of value and service while developing effective working relationsh Customer Experience, Licensed, Mutual Fund, Specialist, Experience, Customer Service, Retail

  • Customer Experience

    1 month ago

    Des Moines, United States Principal Financial Group Full time

    What You'll Do We're looking for a Customer Experience Licensed Specialist 1 to join our Mutual Funds team! In this role, you'll serve as our primary customer service contact, providing a high level of value and service while developing effective working relationships across our organization. You'll apply service skills and product knowledge that requires...

  • Customer Experience

    11 hours ago

    Des Moines, United States Principal Financial Group Full time

    What You'll Do We're looking for a Customer Experience Licensed Specialist 1 to join our Mutual Funds team! In this role, you'll serve as our primary customer service contact, providing a high level of value and service while developing effective working relationships across our organization. You'll apply service skills and product knowledge that requires...

  • Customer Experience Associate

    2 months ago

    Des Moines, United States Hertz Full time

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Experience Specialist 2

    3 months ago

    Des Moines, United States Principal Financial Group Full time

    What You'll Do: Were looking for a Customer Experience Specialist 2 to join our Participant Contact Center (PCC)! In this role, youll educate and assist 401K participants by answering inbound phone inquiries about their retirement accounts and help them take action to prepare for retirement. Correspond with customers via inbound and outbound phone calls or...

  • Customer Experience Specialist 2

    4 weeks ago

    Des Moines, United States Principal Financial Group, Inc. Full time

    What You'll DoWe're looking for a Customer Experience Specialist 2 to join our Participant Contact Center (PCC)! In this role, you'll educate and assist 401K participants by answering inbound phone inquiries about their retirement accounts and help them take action to prepare for retirement.Correspond with customers via inbound and outbound phone calls or...

  • Customer Experience Specialist

    1 month ago

    West Des Moines, Iowa, United States T-Mobile Full time

    Role OverviewAs a Mobile Associate at T-Mobile, you will be responsible for delivering exceptional customer experiences by helping customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store. You will explore individual needs and provide hands-on demonstrations of the latest technology in-store, ensuring...

  • Specialist Customer Experience

    2 months ago

    Des Plaines, United States Lakeshore Recycling Systems Full time

    As a Customer Experience Specialist, you are part of a team supporting and serving our customers and clients through inbound and outbound calls. You will be expected to demonstrate a resourceful and quick thinking mindset that will assist with callers and answer questions in a concise manner as well as providing an exceptional and committed customer...

  • Inbound Calls Agent

    2 weeks ago

    Des Moines, United States TEKsystems Full time

    Job DescriptionJob DescriptionHealth Care Call AgentLocation: Newton Iowa AreaDescription:Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls....

  • Customer Experience Representative

    5 months ago

    West Des Moines, United States Farm Bureau Financial Services Full time

    Customer Experience Representative I Are you passionate about delivering excellent customer service and are customer focused? Would you like to join a company that cares about employees, has a competitive pay scale, and invests in you through continued training and education? Do you have strong initiative and the ability to work well independently? If so,...

  • Customer Solutions Specialist

    2 weeks ago

    Des Moines, United States Sonepar USA Full time

    There‘s a Place for You at Crawford Electric Supply.A career at Crawford Electric Supply is more than a job. You‘re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Crawford Electric Supply offers electrical products and...

  • Bilingual Customer Support

    5 days ago

    Des Moines, United States Randstad North America, Inc. Full time

    We are seeking a dedicated Life Insuran[ "We are seeking a dedicated Life Insurance Customer Support Specialist who is fluent in English and Spanish (read, write, speak) to join our team. Life insurance industry experience is a must have, please do n Bilingual, Support, Customer, Support Specialist, Education, Staffing, Insurance

  • Customer Solutions Specialist

    3 weeks ago

    Des Moines, United States Sonepar USA Full time

    There‘s a Place for You at Crawford Electric Supply.A career at Crawford Electric Supply is more than a job. You‘re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Crawford Electric Supply offers electrical products and...

  • Customer Service Representative

    1 month ago

    Des Moines, Iowa, United States Hertz Full time

    Drive Your Potential with HertzThe Customer Experience Specialist plays a vital role in delivering exceptional customer service that exceeds expectations, fostering a culture of empowerment among employees to provide outstanding service. This position is responsible for first contact resolution and the customer interaction experience within the location,...

  • Customer Experience Representative

    1 month ago

    West Des Moines, IA, United States Farm Bureau Financial Services Full time

    Customer Experience Representative IAre you passionate about delivering excellent customer service and are customer focused? Would you like to join a company that cares about employees, has a competitive pay scale, and invests in you through continued training and education? Do you have strong initiative and the ability to work well independently? If so,...

  • Cardiac Care Specialist

    4 days ago

    Des Moines, Iowa, United States Della Infotech, Inc. Full time

    We are seeking a skilled Cardiac Care Specialist with experience in telemetry to join our team at Della Infotech, Inc.About the RoleThis is a 13-week contract position working night shifts (7pm-7am) with every other weekend requirement, averaging 36 hours per week. The role will be based on our 36-room cardiac/telemetry floor, where you will focus on caring...

  • Customer Experience Ambassador

    4 weeks ago

    West Des Moines, Iowa, United States Nothing Bundt Cakes Full time

    Be a Part of Something SweetAt Nothing Bundt Cakes, we're on a mission to spread joy and make every celebration sweeter. As a Guest Service Representative, you'll play a vital role in creating unforgettable experiences for our guests. You'll be the face of our brand, ensuring every interaction is warm, welcoming, and memorable.What You'll Do:Delight our...

  • Automotive Service Advisor

    4 weeks ago

    Des Moines, Iowa, United States Brakes Plus Full time

    **Job Title:** Automotive Service Advisor**Job Summary:** We are seeking a highly motivated and organized Automotive Service Advisor to join our team at Brakes Plus. The ideal candidate will have a minimum of 2 years' experience in a Service Advisor/Writer role and a proven track record of exceeding business objectives.**Key Responsibilities:**Directly work...

  • Technical Support Specialist

    1 month ago

    Des Moines, Iowa, United States US Signal Full time

    Job Title: Technical Support Specialist - Cloud ServicesJob Summary:US Signal is seeking a highly skilled Technical Support Specialist - Cloud Services to join our Technical Operations Center team. As a Technical Support Specialist - Cloud Services, you will be responsible for providing exceptional customer support for our Cloud, Disaster Recovery, and Data...