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Applications Support Engineer

4 months ago

St Petersburg, United States Penn Foster Inc Full time

Essential Functions:

Performs daily administrative tasks such as working with daily check lists. Support all operational aspects of the Zelis payment system, inclusive of monitoring the system to ensure accurate file import and export Maintain ticket queue, ensuring incoming requests and issues are addressed in a timely manner Attend/Hold business discussions surrounding support of Zelis Payments systems Identify/resolve issues related to malformed or misconfigured data Partner with Support Engineers for creation of reports and files for disbursement to payers and providers Communicate with clients and channel partners for production resolution/ticket closure Continually monitor and maintain security measures Maintain awareness of and ensure adherence to Zelis standards regarding privacy Builds strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA/SQL, Client Services and Quality Assurance to maintain client satisfaction Technical Skills / Knowledge:

Foundational proficiency in ensuring seamless system operations; inclusive of backend processing, payment routing, and processing and security measures Developed understanding of SQL database and MS Office applications Works on assignments that are complex in natures in which judgment and initiative are required in resolving problems and making recommendations Thorough knowledge of company and departmental policies and procedures Assists in reconfiguring Production processes when primary components fail Performs Automic and other code promotions Participates in Maintenance/Release activities; develops maintenance windows, brings Applications up and down; performs release verification; maintains internal/external notifications throughout Helps to enforce standard policies and procedures Intermediate knowledge of Windows command line, batch scripting, and utilities Intermediate knowledge of various transmission protocols including FTP and SFTP Assists with ensuring production documents are complete, current and stored appropriately Assists in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge Additional duties as assigned by supervisor Ability to work on call when needed Problem Solving

Recognizes deviations from expected observations Calls attention to results that require attention Completes work in a timely fashion Attention to detail and concern for impact is essential Leadership Activities

Regularly attends and participates in departmental meetings Must be proactive to ensure proper follow up and completion of projects Assists other departments as necessary Communication Skills

Must work well with others Effectively communicates with others by giving and receiving feedback Communicates ideas and information clearly Customary Education and Experience

3+ years’ experience monitoring and troubleshooting payment/transaction based systems Experience building basic SQL queries Ability to create scripts in the shell of the operating system Experience working with Automic or other similar workload automation and scheduling tools preferred. Experience working application performance management tools such as Dynatrace and Splunk preferred. Experience working in a Microsoft environment: Windows, Azure, MSSQL. Demonstrates solid troubleshooting and investigative skills Must be detail-oriented Must work under limited supervision Must demonstrate good analytical skills as they relate to data identification and mapping. Healthcare and/or payments experience a plus As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, to request the reasonable accommodation request form, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis. #J-18808-Ljbffr