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Customer Service Specialist
4 months ago
Location: Salt Lake City, UtahOPEN INTERVIEWS : Tuesday, June 11th from 9am-2pm MT at Central Insurance, 90 S. 400 W. Suite 520, Salt Lake City, Utah 84101. Bring a current resume.We are a team of employees who are passionate to deliver best in class customer service and innovation in the industry. It's because we put Integrity, Relationships and Excellence in all aspects of our work.Our employees have the opportunity to fully utilize their talents and bring their best self. We believe that who you are is just as important as what you doAs a Customer Service Specialist , you will help fulfill the promise that Central Insurance makes to our customers by recognizing, understanding, and responding to the needs of our internal and external customers.How You'll Make an ImpactServices a high volume of incoming calls and emails from policyholders, agents, and internal customersExercises initiative and judgment while researching and responding to customer inquiriesProactively provides solutions and options to customer needsApplies knowledge of the billing system and other applicable systemsProcesses electronic premium payments from customersHandles a variety of billing related transactions including billing revisions, reinstatements, payment plan, billing method, and due day changesAcquires, maintains and applies basic understanding of Personal Lines and Commercial Lines insuranceWorks within many supporting systems to fully service incoming requestsHandles a variety of policy related transactions and other customer service related tasksSoft-sells various electronic options to customersTrains others as neededCreates and maintains strong relationships with agents, policyholders and other internal stakeholdersDemonstrates strong interpersonal skills with a collaborative styleCommunicates effectively and professionally using proper grammar both orally and in writingPrioritizes multiple tasks to meet required deadlines and work independentlyAssists with testing initiativesWhat You'll Bring1 year experience in customer serviceWork with a flexible, rotating schedule between 8:00 am - 6:00pm pm MDT Monday through FridayAbility to build rapport with each customer, both internal and external, and actively listens and responds to requestsDemonstrates strong interpersonal skills with a collaborative styleAbility to comprehend and communicate effectively and professionally using proper grammar both orally and in writingStrong analytical, comprehension and mathematical skillsDemonstrate strong time management skills to effectively prioritize multiple tasks to meet required deadlinesAbility to work independently and as part of a teamExercise initiative and judgment while researching and solving customer inquiriesStrong attention to detailAdaptable to changeConflict resolution and strong problem solving skillsAbility to understand Central Insurance's policies and processesPreferred: Knowledge of Microsoft product suiteBilingual (Spanish)Exceptionally strong customer handling, conflict resolution, and problem solving skills; focus on quality of customer experienceWork AuthorizationCentral will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerIt is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information.Apply Now
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