Customer Service Operations Specialist
1 week ago
**Job Summary:**
We are seeking a highly skilled Customer Service Operations Specialist to join our team at Strategic Staffing Solutions. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.
**Key Responsibilities:**
- Participate in moderately complex support services in account management, operations, documentation, customer service, and technical support.
- Identify opportunities for process improvement within the customer support functional area.
- Review basic or tactical routine technical issues or challenges that require research and evaluation, applications or services, product conversions, and new product development.
- Present recommendations for resolving moderate to complex situations and exercise independent judgment while developing understanding of internal and external customer needs.
- Provide information to customer service colleagues, relationship managers, internal partners, and stakeholders, and customers to resolve customer issues.
- Serve as the first point of customer contact in providing support for routine technical questions and issues.
**Required Qualifications:**
- 2+ years of experience in Customer Service, Financial Services, or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Must be fully vaccinated against Covid-19.
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