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Hotel Front Desk Representative

2 months ago

Warner Robins, United States Wyndham Property Full time
Description

Hotel Front Desk Rep:Please apply only if you have hotel front desk experience

Looking for a motivated employee committed to Guest Service Satisfaction to join our Front Desk Team. Candidate must have excellent communication skills and be able to handle guest situations with courtesy and professionalism.. Must be reliable and able to work cohesively with coworkers as well as independently.

Responsibilities

•Manage reservation process
•Check guests in and out accepting payment along with appropriate deposits
•Must complete all online training programs
•Able to work cohesively with coworkers
•Work together with housekeeping staff to make sure guest rooms are clean and ready to rent
•Verify all clean vacant rooms are entered properly into the system
•Able to handle all guest situations
•Answer incoming calls and questions about rates, availability, amenities, rewards programs, and special requests
•Book reservations accepting credit cards to guarantee the reservations
•Able to show event space to potential clients on behalf of the Corporate Sales Manager
•Assist guests by directing them to local shops and restaurants

Qualifications

•Must have at least 2 years of hotel front desk experience
•Possess strong customer service skills, interpersonal skills, organizational skills, and time management skills
•Must be able to be a team player and work well with all departments
•Comfortable assisting guests over the phone as well as in-person
•Candidate should have strong problem-resolution skills
•MUST have a professional appearance and conduct
•MUST HAVE reliable transportation and be on time for your shifts
•Synexis experience preferred
•The position is for alternating shifts Monday through Sunday