Hotel Night Audit

2 months ago

Warner Robins, United States Wyndham Property Full time
Description

Applicant MUST have at least two years Hotel Front Desk experience

Seeking a Hotel Front Desk Rep to work overnight shift, as well as alternating shifts as needed. Must be reliable and able to handle guest situations with professionalism and courtesy

Responsibilities

•Process guest registrations, including collecting payments and deposits
•Handle any Guest issues to provide the best Guest Service Satisfaction
•Front desk staff works cohesively with Maintenance and Housekeeping staff/supervisors
•Able to communicate with the General Manager to resolve any payment or guest room issues
•Respond to guest needs, special requests, and complaints and alert the appropriate manager as needed
•Perform nightly duties including running night reports
•Maintain room status inventory of clean/dirty vacant rooms
•Communicate all pertinent shift information to the changing shift and the General Manager
•Able to keep track of out-of-order rooms and follow up with maintenance on any repair issues
•Maintain and clean lobby and bathrooms as needed

Qualifications

•Must have at least 2 years of Hotel Front Desk Experience
•Must have a high school diploma or equivalent
•Must have your own reliable transportation
•Must be professional and able to handle guest situations as needed
•Must be computer literate/Synexis experience a plus
•Must be able to operate basic office machines, i.e. copier, fax, scanner, printer
•Must display good organizational and time management skills
•Must have excellent communication and interpersonal skills with the ability to handle guest situations with problem resolution
•Must be able to stand for long periods of time

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