Call Center Customer Service

2 months ago

Nashville, United States Bartech Full time

Location:

Location:

Call Center Customer Service in Nashville, TN at The Bartech Group **Location:**

**Experience:**

Not Specified **Job Description**

**Job #:** 212428

**Job Description**

If you are an experienced Call Center Customer Service looking for a position with a leading company, Bartech can help We are a leading staffing firm and our clients include some over the nations biggest companies. Our client has a need for a Call Center Customer Service. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you

Applicant must be eligible to work in the US for immediate opening.For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our end client.

**Call Center Customer Service**

**Job Responsibilities**

Your specific duties as a Call Center Customer Service will include:

* Compensation (Range): 18.50/ hour

* Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.

* Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.

* Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.

* Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.

* Maintain accurate records of all internal and external interactions in the appropriate database/system.

* Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.

* Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.

* Knowledge of Quality Management Systems.

* Support Supervisor with hosting customer visits at local facility.

* Prepare and distribute standard and customized internal and customer reports.

* Understand Customer Order Management policies, procedures and metrics.

* Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.

* Participate in/lead process improvement projects.

* Take inbound phone calls as needed

**Call Center Customer Service**

**Job Requirements**

As a Call Center Customer Service you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

* 3+ years experience

**Call Center Customer Service**

**Benefits**

As a Call Center Customer Service with Bartech, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.

Available benefits for Call Center Customer Service Position may include (but are not limited to):

* Exceptional medical, dental, and vision

* 401(k)

**Make the most of your experience**

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