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Position: Engagement Specialist Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. The Engagement Specialist is the first Monogram Health voice the patient hears. They are responsible for reaching out to patients over the phone to begin the process of educating them of existing benefits of their healthcare plan and encourage the prospect to allow them to transfer the patient to our Membership Advisors to get them enrolled into our program. The Roles and Responsibilities Conduct outbound calls to prospective patients and receive inbound call from patient and providers, using scripts to confirm HIPPA and Health Plan, tell them about Monogram Health services and warm transfer to Membership Advisor and or Support Specialist Conduct outbound calls to existing patients to gather any needed information and transfer the call to the appropriate team to share the benefits of the program, home care management visits, telehealth meetings, physician office visits, dialysis center tours, group support sessions, and other appointments as needed Notate and enter data as needed into Salesforce, as required to support all activities of the call Field outbound calls with a positive attitude, building rapport and trust with patients Support Monogram Health as necessary with any tasks required to deliver excellent personalized kidney care and perform all other duties as assigned Position Requirements Proven ability to learn and retain information in an exceptionally fast-paced environment Proven ability to balance multiple competing priorities while meeting or exceeding deadlines Must possess an innate ability to overcome objections Must be dependable, with a strong dedicated work-ethic, attention to detail and accuracy Protect the health care privacy of patients by strictly following HIPAA regulations Thrive in a very fast paced start up environment while embracing change with a “can do” attitude High School Diploma or GED required Must be 18 years of age or older English language proficiency required, bilingual preferred Exceptional verbal, listening and written communication skills are required Experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting is a significant plus Knowledge of Medical terminology, preferred home health and care management is beneficial High volume of outbound calls in a call center setting calling hot or cold leads with high close rate is considered a plus and deeply desired Preferred call center experience calling hot, warm, or cold leads a huge plus Must have the ability to work five days per week including weekends. Shifts are 8 hours between 7:00 AM to 9:00 PM Benefits Opportunity to work in a dynamic, fast-paced, and innovative value-based provider organization that is transforming the delivery of kidney care Comprehensive medical, dental, vision and life insurance Flexible paid leave and vacation policy 401(k) plan with matching contributions About Monogram Health Monogram Health is a next-generation, value-based chronic condition risk provider serving patients living with chronic kidney and end-stage renal disease and their related metabolic disorders. Monograms seek to fill systemic gaps and transform the way nephrology, primary care and chronic condition treatment are delivered. Monogram’s innovative, in-home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services, including case and disease management, utilization management and review, and medication therapy management services that improve health outcomes while lowering medical costs across the healthcare continuum. By focusing on increasing access to evidence-based care pathways and addressing social determinants of health, Monogram has emerged as an industry leader in championing greater health equity and improving health outcomes for individuals with chronic kidney and end-stage renal disease. At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Education Preferred High School or better
