Current jobs related to Sr. Patient Service Representative - Hawthorne - WMC Health

  • Patient Access Representative II

    1 week ago

    Hawthorne, California, United States Alta Hospitals Full time

    Job Summary: We are seeking a highly organized and detail-oriented Patient Access Representative II to join our team at Alta Hospitals. As a key member of our admissions team, you will be responsible for ensuring the efficient and orderly admission of patients, while also providing exceptional customer service and maintaining accurate patient information.Key...

  • Customer Service Representative

    2 weeks ago

    Hawthorne, United States JXM Enterprise Full time

    About Us: How Our Outreach Program Works: Our company is partnered with major Fortune 500 telecommunications clientele plays an important role in working to advance future generations by connecting the world through affordable wireless communications devices. Our primary objective is to identify and give outreach to the community who qualify for...

  • Bilingual Call Center Representative

    5 days ago

    Hawthorne, California, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

    Job SummaryAs a Bilingual Call Center Representative at Los Angeles Center for Ear Nose Throat and Allergy, you will be the first point of contact for patients, providing exceptional customer service and ensuring a positive experience. Your role will involve greeting patients, answering inquiries, and verifying insurance information.Key...

  • Customer Service Representative

    2 weeks ago

    Hawthorne, New York, United States Meenan Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound and outbound calls, and resolving customer issues in a timely and...

  • Customer Service Representative

    3 weeks ago

    Hawthorne, United States Meenan Full time

    Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from...

  • Member Services Representative

    4 weeks ago

    Hawthorne, California, United States Wescom Central Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Services Representative to join our team at Wescom Central Credit Union. As a key member of our branch team, you will be responsible for providing exceptional service to our members, assisting with account transactions, and promoting our products and services.Key ResponsibilitiesProvide...

  • Bilingual Customer Service Representative

    1 day ago

    Hawthorne, United States Neo Enterprise Full time

    Neo Enterprise, a leading full-service marketing and sales firm in Los Angeles has an exciting opportunity! Due to upcoming large-scale expansion, they are in need of a new Bilingual Customer Service Representative with fresh ideas. We are an innovative company that is transforming the marketing & advertising industry. We are founded by dedicated people...

  • Client Service Representative

    5 days ago

    Hawthorne, California, United States Wescom Credit Union Full time

    Job Summary:We are seeking a highly skilled and customer-focused Client Service Representative to join our team at Wescom Credit Union. As a Client Service Representative, you will be responsible for providing exceptional service to our members, assisting with transactions, and promoting our products and services.Key Responsibilities:Provide exceptional...

  • Patient Health Advocate

    2 weeks ago

    Hawthorne, California, United States Providence Health & Service Full time

    Job DescriptionAs a Patient Health Advocate with Providence Health & Services, you will play a vital role in the daily management of a patient population. Working closely with the Case Manager, you will collect detailed information regarding the patient, monitor care, schedule preventative and follow-up visits, and assist the patient with goal setting and...

  • Customer Service Representative

    2 weeks ago

    Hawthorne, California, United States Michael's Inc Full time

    As a Customer Service Representative at Michaels, you will be responsible for providing exceptional customer service to our valued customers. Your key responsibilities will include:Key Responsibilities:Assisting customers in finding the products they needDelivering a fast and friendly checkout experienceProviding education on our Voice of Customer (VOC)...

  • Customer Service Outreach Representative

    2 weeks ago

    Hawthorne, United States JXM Enterprise Full time

    A career with us means opening yourself up to endless advancement opportunities, being part of a team that genuinely cares about your personal successes, and stepping into an environment that values and encourages you to be your most authentic self. Our expanding business is searching for service-minded individuals with winning attitudes and competitive...

  • Entry Level Customer Service Representative

    3 weeks ago

    Hawthorne, United States Neo Enterprises Full time

    Neo Enterprise is a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our Entry Level Customer Service Representative team provides our customers with the opportunity to promote them, leaving an everlasting impression of distinction and quality....

  • Entry Level Customer Service Representative

    2 months ago

    Hawthorne, United States Neo Enterprises Full time

    Neo Enterprise is a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our Entry Level Customer Service Representative team provides our customers with the opportunity to promote them, leaving an everlasting impression of distinction and quality....

  • Community Customer Service Representative

    1 week ago

    Hawthorne, United States Neo Enterprises Full time

    Are you a customer-oriented professional with a knack for sales? Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise? Join our team as a Community Customer Service Representative, where you'll have the opportunity to engage with customers, provide outstanding service, and contribute...

  • Customer Service Representative

    1 month ago

    Hawthorne, California, United States VM Long Beach Full time

    Job OpportunityVM Long Beach is seeking a highly motivated and customer-focused individual to fill a full-time Customer Support Agent position within our rapidly expanding field division.Key Responsibilities:Engage with prospective customers through on-site community-based outreach events to promote our services and build relationships.Represent our clients...

  • Patient Health Advocate

    2 weeks ago

    Hawthorne, California, United States Providence Health & Service Full time

    Job SummaryThe Patient Health Advocate is a key member of the Care Management team, responsible for assisting with the daily management of a patient population. This includes collecting detailed information regarding the patient, monitoring care, scheduling preventative and follow-up visits, and assisting the patient with goal setting and the management of...

  • Fitness Sales and Service Representative

    2 weeks ago

    Hawthorne, California, United States 24 Hour Fitness Full time

    **About the Role**We're seeking a motivated and customer-focused individual to join our team as a Fitness Sales and Service Representative. As a key member of our fitness community, you will be responsible for delivering an exceptional sales and service experience to our members and guests.**Key Responsibilities**Develop strong relationships with members and...

  • Member Services Representative I

    2 weeks ago

    Hawthorne, California, United States Wescom Central Credit Union Full time

    Job SummaryAs a Member Services Representative I at Wescom Central Credit Union, you will play a critical role in delivering exceptional member experiences. Your primary responsibility will be to assist members in performing accurate transactions and providing account information. You will also be responsible for establishing memberships, loan accounts, and...

  • Medical Office Coordinator

    2 weeks ago

    Hawthorne, California, United States Providence Service Full time

    Job SummaryWe are seeking a highly skilled and organized Medical Office Representative to join our team at Providence Medical Institute. As a key member of our front office team, you will be responsible for managing patient flow, ensuring accurate coding of services, and maintaining cash management.Key ResponsibilitiesManage patient flow through the front...

  • Airworthiness Inspector Sr A&P

    2 months ago

    Hawthorne, California, United States Gulfstream Aerospace Corporation Full time

    Job SummaryWe are seeking a highly skilled Airworthiness Inspector Sr A&P to join our team at Gulfstream Aerospace Corporation. As a key member of our quality control team, you will be responsible for ensuring that our aircraft meet the highest standards of quality and airworthiness.Key ResponsibilitiesConduct thorough inspections of aircraft, engine, and...

Sr. Patient Service Representative

2 months ago

Hawthorne, United States WMC Health Full time
Job Details:

Job Summary:

The Senior Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. The Senior Patient Service Representative also acts as a liaison between the patient service representatives and management.

Responsibilities:

  • Sr. PSR for Multispecialty Office with a focus on Endocrinology.
  • Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure.
  • Registers new patients and assists them in completion of necessary forms.
  • Verifies and updates current patient information (demographic, financial, clinical) in the EMR system
  • Scans completed forms, identification, and insurance cards into patient documents folder.
  • Schedules future appointments based on procedure type, time requirements, and provider schedules.
  • Receives, screens, and routes calls to the appropriate destination if necessary. Utilize triage system for all patient related calls, in accordance with triage procedures.
  • Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre-certifications as necessary.
  • Accepts payments, issues receipts, and reconciles cash drawer daily.
  • Monitor the patient flow from lobby to the exam room, making sure patients are seen in a timely manner. Communicate with patients if there are any delays in patient care
  • Provides translation services for non-English speaking patients, their families, and staff if bilingual.
  • Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
  • Accept deliveries of medical/office supplies and mail.
  • Perform general office duties, such as document preparation, scanning, mailing, and filing.
  • Manage, train, and educate patient service representatives to continually improve performance and skill level.
  • Maintains a professional appearance and a clean, safe environment.
  • Respects patients by recognizing their rights; maintaining confidentiality.
  • Utilizes technology, including specialized software as applicable, to maximize productivity.
  • Develops and maintains electronic files as necessary.
  • Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
  • Other duties as assigned.
Qualifications/Requirements:

Experience:

Minimum of two (2) years of customer service and/or medical office experience required. Experience in a call center, preferred.

Education:

High school diploma or equivalent required. Associates degree from an accredited institution preferred.

Licenses / Certifications:

Other:

Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).

About Us:

NorthEast Provider Solutions Inc.

Benefits:

We offer a comprehensive compensation and benefits package that includes:
  • Health Insurance
  • Dental
  • Vision
  • Retirement Savings Plan
  • Flexible Savings Account
  • Paid Time Off
  • Holidays
  • Tuition Reimbursement