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Operations/Dispatcher

3 months ago

Willow Grove, United States Safelite Full time

Does this position interest you? You should apply even if you dont match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview


The Dispatcher serves as the primary liaison between customers, technicians, and local market teams to schedule, route, and track work orders. The Dispatcher supports all district retail locations.

What you will do
1. Teamwork: Promote a positive work environment that encourages innovation and problem-solving to support District/Store Partners. Collaborate with cross-functional teams, including Store Manager, Assistant Manager and District Manager to deliver business goals.
2. Routing/Same day: Build and plan routes matching Technician and Repair Specialist skill level with the appropriate quantity of jobs and difficulty level. Execute on delivering the most efficient Route planning to maximize technician productivity. Execute on same day routes (day of routing) needs, including responding to Technician and Repair Specialist call offs, customer cancelations, SLAs, same day add-ons, wrong/damaged/missing parts, and ETA calls. Manage "day of" weather impact, including confirming cover, moving in-shop, rescheduling orders, etc. Track progress of mobile Technician and Repair Specialist job status and follow-up using MDM and TechPulse. Maintain familiarity with geography of district (i.e. location of streets, subdivisions, businesses, etc.) and provide accurate directions for Technicians and Repair Specialists when needed. Ensure proper information is on routing manifest and work orders before Technicians and Repair Specialists leave the facility.
3. Strategic Planning: Collaborate with Workforce & Capacity Managers and Capacity Leads to provide recommendations and insights to support District/Store Capacity.
Performs other duties as assigned
Complies with all policies and standards

Education Qualifications

  • High School GED or equivalent Required

Experience Qualifications

  • 1-3 years customer service and Dispatch experience Preferred

Skills and Abilities
Regular and reliable attendance
Physical requirements include, but not limited to, the following: Ability to work at a physical retail location within the region o Ability to maintain a professional appearance, adhering to company dress code policies

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.