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Delivery Operations Specialist

2 months ago

Elk Grove Village, Illinois, United States IM Global LLC Full time

Welcome to IM Global LLC, where we're revolutionizing last-mile delivery. As a key member of our team, you'll play a vital role in ensuring the smooth execution of our delivery operations.

  • Route Optimization: Develop and optimize efficient delivery routes to maximize productivity and reduce costs.
  • Dispatch Management: Coordinate the timely dispatch of delivery drivers, ensuring they have all necessary information to complete their tasks.
  • Real-Time Monitoring: Utilize tracking systems to monitor deliveries and address any issues promptly, ensuring timely delivery and exceptional customer satisfaction.
  • Communication: Maintain clear and effective communication with drivers regarding updates, priorities, and any changes to the delivery schedule.
  • Problem Resolution: Resolve challenges such as traffic disruptions, weather conditions, or other obstacles that may impact delivery timelines.
  • Customer Interaction: Address customer inquiries and concerns in a professional and timely manner, ensuring a positive experience.
  • Data Analysis: Analyze delivery performance to identify areas for improvement and implement data-driven solutions to optimize operations.
  • Collaboration: Work closely with other departments to ensure a coordinated delivery process, aligning with company goals and objectives.
  • Compliance: Ensure all deliveries adhere to local regulations and company policies, maintaining a high level of integrity and professionalism.

Requirements:

  • Experience in dispatch or logistics, preferably in the delivery industry.
  • Strong organizational and multitasking skills, with attention to detail and a focus on quality.
  • Excellent communication and interpersonal abilities, with a proven track record of building strong relationships.
  • Familiarity with routing software and tracking systems, with a willingness to learn and adapt to new technologies.
  • Ability to make informed decisions under pressure, with a focus on problem-solving and critical thinking.
  • Knowledge of local geography and traffic patterns, with a keen sense of spatial awareness.
  • Flexibility to work variable hours, including evenings and weekends, as needed to support delivery operations.