Customer Service Specialist

2 weeks ago


Lyons, United States Alpha Baking Full time

Job Overview: We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our customer service department, you will play a crucial role in ensuring the satisfaction of our clients and maintaining strong relationships with them. The ideal candidate will possess excellent communication skills and a passion for customer service.ResponsibilitiesCustomer Engagement: Interact with clients to understand their needs, provide product information, and offer personalized solutions to meet their requirements.Order Processing: Efficiently process incoming orders, ensuring accuracy and timely delivery. Collaborate with internal teams to coordinate order fulfillment and resolve any issues that may arise.Issue Resolution: Address customer inquiries, concerns, and complaints promptly and professionally. Work towards swift and effective solutions to maintain customer satisfaction.Product Knowledge: Develop a comprehensive understanding of our commercial bakery products and services. Stay updated on new offerings, pricing, and promotions to effectively communicate with customers.Communication Liaison: Serve as a liaison between customers and internal departments. Communicate customer feedback and insights to the production and sales teams for continuous improvement.Documentation: Maintain accurate and up-to-date customer records, order details, and communication history. Generate reports as needed to track customer interactions and trends.Quality Assurance: Ensure that products meet customer expectations and quality standards. Collaborate with the quality control team to address any quality-related concerns.QualificationsProven experience in a customer service role, preferably within the food industry or commercial bakery sector.Excellent interpersonal and communication skills.Strong problem-solving abilities with a focus on customer satisfaction.Detail-oriented and capable of managing multiple tasks simultaneously.Proficient in using customer relationship management (CRM) software and order processing systems.Knowledge of commercial bakery products and industry trends is a plus.Ability to work collaboratively in a team-oriented environment.Education And ExperienceHigh school diploma or equivalent required.Previous experience in customer service or a related field preferred.Working ConditionsFast-paced and dynamic environment.Regular interaction with clients and internal teams.May require occasional evening or weekend work during peak seasons.If you are a customer service enthusiast, we invite you to apply and be a part of our dedicated team. Join us in delighting our customers with exceptional service and delicious products.#J-18808-Ljbffr

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