Clinic Support Representative
21 hours ago
The Clinic Support Representative in Independence will support the administrative needs of the clinics that Swope Health Offers. In this role it is expected for the Clinic Support Representative to have an advanced level of knowledge consisting of registration, scheduling, and completing additional non-clinical tasks requested by the providers.The clinical Support Specialist will provide the " Total Customer Experience" to each and every patient that they encounter. This role will require the ability to cross train in multiple clinic, serve as a liaison between patient and provider, and complete any duties as assigned by Clinic Management, and Director of Patient Experience.
- Performs all the functions of a Clinic Support Representative, under the direction of the Director of Patient Experience in collaboration with Clinic Managers where assigned.
- Maintains knowledge of all services and units of the Health Center, and it's department and communicate such information to patients as needed.
- Promotes the utilization of Services that Swope Health offers to help with Patient retention.
- Assists with special registration programs.
- Ensures accurate patient data is entered correctly in Electronic Clinical Works (eCW) and any systems Swope Health uses effectively and efficiently.
- Disseminates information on Patient Bill of rights, Patient Services guide and Patient Resource guide.
- Responsible for collecting co-pays, services fees and deductibles as needed.
- Responsible for clearly explaining the sliding fee scale to help promote revenue cycle
- Works with Finance to resolve administrative claim denials.
- Has working knowledge of specialty requirements of children, adults, and seniors through thorough understanding of Medicare, Medicaid, MC+, private insurance and self-pay requirements.
- Answer phones, assist with front office needs, validate cash bags, prepare money for deposits and lock in safe, greet patients, and other duties as needed or assigned to ensure the front desk functions and flows to improve patient flow, so they received exceptional care starting with the front end process.
- Performs other related duties as assigned.
Qualifications:
- High school diploma and at least 4 or more years of customer service experience in a business office or medical office/clinic or hospital registration/admissions setting.
- Professionalism and Strong Soft Skills
- Revenue Cycle Experience preferred
- Working knowledge of funding sources and regulatory issues impacting Health Care billing and collection functions.
- Proficient computer skills.
Title: Clinic Support Representative
Department: Patient Experience
FLSA Classification: Exempt
Created Date: 2021/06/22
Reporting To: Director of Patient Experience
Location: Swope Health Central
Salary/Pay Grade: 7
Version: 1.0
Position Summary
The Clinic Support Representative (CSR) while reporting directly to the Director of Patient Experience will work closely with the Clinic Managers to perform all primary functions as an advanced Clinic Support Representative. The CSR will deliver the ultimate Platinum Experience
Primary Functions
*Performs all the functions of a Clinic Support Representative, under the direction of the Director of Patient Experience in collaboration with Clinic Managers where assigned.
*Maintains knowledge of all services and units of the Health Center, and it's department and communicate such information to patients as needed.
* Serves as Subject Matter Expert for Patient Experience and Revenue Cycle
* Promotes the utilization of Services that Swope Health offers to help with Patient retention.
* Assists with special registration programs.
*Ensures accurate patient data is entered correctly in Electronic Clinical Works (eCW) and any HER systems Swope Health uses effectively, and efficiently.
* Disseminates information on Patient Bill of rights, Patient Services guide and Patient Resource guide.
* Responsible for collecting co-pays, services fees and deductibles as needed.
* Responsible for clearly explaining the sliding fee scale to help promote revenue cycle
* Works with Finance Department to resolve administrative claim denials.
*Is knowledgeable of specialty requirements of children, adults, and seniors through thorough understanding of Medicare, Medicaid, MC+, private insurance and self-pay requirements.
*When working in the clinic will answer phones, assist with front office needs, validate cash bags, prepare money for deposits and lock in safe, greet patients, and other duties as needed or assigned to ensure the front desk functions and flows to improve patient flow, so they received exceptional care starting with the front end process.
* Performs other related duties as assigned.
Educational Requirements
High school diploma and at least 4 or more years of customer service experience in a business office or medical office/clinic or hospital registration/admissions setting.
Experience & Qualifications
*High school diploma and at least 4 or more years of customer service experience in a business office or medical office/clinic or hospital registration/admissions setting.
* Professionalism and Strong Soft Skills
* Revenue Cycle Experience preferred
* Working knowledge of funding sources and regulatory issues impacting Health Care billing and collection functions.
* Proficient computer skills.
* Cash handling/ account reconciliation.
Certification & Licensure Requirements
Physical Demands - General Activities
Associate Statement of Understanding
I have read and understand the job description for my position. I am able to perform all of the essential functions of this position.
I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct relating to my position. As an associate, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.
As an associate, I will strive to uphold the mission and vision of the organization. All associates are required to adhere to the core values in all their interactions with customers and fellow associates.
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