Applications Support Engineer
2 months ago
Tyler Technologies is looking to hire an Application Support Engineer for our North Logan, Utah location.The primary objective of the Application Support Engineer is to enhance and maintain the efficiency, performance, and security of software applications through effective automation and troubleshooting. This role focuses on ensuring the stability and scalability of applications, improving development and deployment processes, and supporting cross-functional teams with technical expertise. The engineer will leverage automation frameworks and tools to optimize operations, implement best practices for security and compliance, and provide reliable solutions for urgent issues and system improvements. With a strong foundation in scripting languages, interacting with databases, and cloud platforms, the engineer will drive continuous improvement and innovation in a dynamic environment.
Responsibilities:
Design, build, manage, and maintain automation in support of team and organizational objectives, including:
Quality: Unit, Smoke, Happy Path, Unhappy Path, Regression, etc.
Performance: Testing for response times on individual requests as well as high volumes.
Scalability: Load testing for high volume and growth in data.
Uptime: Systems stability and availability.
Error detection: Identifying errors either in the application or from customer activity.
Security: Ability to be probed/extract data, DDOS, Access Controls, etc.
Data and System Integrity: Abuse of resources, improperly formatted data.
Operational efficiency: Automating repetitive or burdensome tasks, e.g., automated reports.
Design, build, manage, and maintain supporting applications and tools.
Respond to and handle alerts as assigned.
Refine and improve tools over time as the environment and needs change.
Build supporting libraries for the apps to be utilized by the offshore teams.
Troubleshoot and resolve application issues as reported or identified.
Identify and guide the team if the issue is due to configuration or data.
Handle hotfixes for bugs as appropriate or share findings with the offshore team.
Handle hotfixes for urgent changes as appropriate or share recommendations with the offshore team.
Coordinate learnings and findings with the team to improve development, deployment, and operations processes.
Ensure compliance with industry best practices and organizational policies by reviewing findings from security scans for risk and applicability.
Identify and guide the appropriate resource if the issue is not code-related.
Handle improvements as appropriate or share recommendations with the
Support teams by fulfilling ad hoc data retrieval and analysis requests.
Contribute to the establishment and adherence to standard operating procedures (templates, considerations, etc.).
Other responsibilities as assigned.
Qualifications:
Minimum of 3-5 years of experience in application development, application support and/or DevOps.
Experience with software development and deployment processes.
Experience with database management and writing SQL
Experience with cloud platforms, such as OCI, AWS, or Azure.
Strong troubleshooting and problem-solving skills.
Ability to analyze complex systems and identify issues.
Excellent communication skills, both verbal and written.
Ability to collaborate effectively with cross-functional teams.
Ability to prioritize and manage multiple tasks effectively.
Understanding of security best practices and compliance requirements.
Experience with automation frameworks and tools.
Willingness to continuously learn and adapt to new technologies and methodologies.
Ability to work in a fast-paced, dynamic environment.
If you meet these qualifications and are passionate about ensuring the stability and efficiency of software applications, we encourage you to apply for the Application Support Engineer position and join our innovative team. Candidate will be expected to work on-site in North Logan, Utah in a hybrid capacity.
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