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APEX Applications Engineer

1 month ago

North Falmouth, United States Teledyne Full time

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​ We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description Job Summary: Teledyne Marine Systems is a member of a group of leading-edge undersea technology companies that have been assembled under the Teledyne Marine umbrella. We include Teledyne Benthos, Teledyne Webb Research, Teledyne SeaBotix and Teledyne OceanScience on Cape Cod and Teledyne Gavia in Iceland. Our products include underwater vehicles, acoustic modems, acoustic releases, and low frequency sound sources. Teledyne Marine Systems is Everywhere you look Teledyne Marine Systems is seeking an Advanced Profiling Explorer (APEX) Float Applications Engineer to help solve technical issues, provide customer support, provide customer training and demonstrations, and work with customers to create custom solutions using Teledyne products. The Applications Engineer will act as a conduit between the Customer, Product Line Manager, and the Teledyne Engineering Department. Applicants must be willing to travel internationally and work on seagoing vessels. Essential Duties and Responsibilities include the following. Other duties may be assigned. Responsible for assisting with APEX float customer service and support Answering technical inquiries from customers via website, email, text, phone, etc. Travel to customer sites for testing and service and support as required Assist with Failure Review Boards (FRB) to identify and resolve customer issues Assist with float Return Material Authorizations (RMAs) and Customer Repair Orders (CROs) Work with service and repair department to ensure customer repairs are completed on time and budget Production and manufacturing support for standard and custom builds Work with APEX customers to fully document customer requirements and hardware / software configurations prior to manufacturing Assist production with manufacturing issues and questions as required Assist with factory testing and acceptance, document and distribute test results Sales and Marketing Support Assist with product quoting including non-standard (engineering special) float configurations Work with engineering to properly assess, design, and scope desired product modifications, sensor integrations, etc. for quoting and internal project approvals Attend tradeshows and science meetings to advise on future of product enhancements / improvements Present technical papers and talks Gather customer interest and write application notes (use cases) Qualifications/Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience BS in Science or Technical degree required Detailed knowledge of physical oceanography and inner workings of ocean currents and modeling Experience working with ocean sensing hardware systems such as Conductivity Temperature and Depth sensors; specifically an understanding of function, ability to diagnose and troubleshoot issues Minimum 5 years’ experience showing ability to diagnose, mechanical, electrical and software issues and provide solutions on complex systems Ability to creatively solve customer problems and design solutions based on customer needs Previous hands-on experience designing, analyzing, and or repairing electro-mechanical systems Excellent communicator, both verbal and written, with strong interpersonal skills Must be able to travel a minimum of 25% of the time, international and domestic Due to the type of work at the facility and certain access restrictions, successful applicants must be a "US Person" (US Citizens, US Nationals, lawful permanent residents, asylees or refugees) Computer skills and knowledge of Microsoft Office products is essential: Excel, Word and Power Point Preferred: MS or PhD Science or Technical degree desired Experience with US Navy / Government customers / contracts strongly preferred Candidates must possess, or be able to obtain, a security clearance Previous experience in technical sales and customer service Previous experience using Salesforce or other Customer Relationship Management (CRM) tool Previous seagoing experience on large vessels desired Small boat experience desired The physical/mental demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Professional office environment. Occasional work in manufacturing area. This position requires periods of working behind a desk, performing tasks on computer. Significant periods of standing or walking throughout the facility to interface with other associates. Travel up to 25% of time via Air/Train/Boat/Automobile for up to 24 consecutive hours Occasional lifting up to 50lbs. to include demo systems, laptop computer, and promotional materials. Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​ You may not realize it, but Teledyne enables many of the products and services you use every day . Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.