Customer Service Representative

14 hours ago

Greenwood Village, United States ShipOffers Full time
About the Organization
Are you ready to join a dynamic team at the forefront of direct response and eCommerce fulfillment? Look no further than ShipOffers, a leading provider of product sourcing and fulfillment solutions since 2001. Our commitment to excellence has earned us a spot on the prestigious Inc 5000 List of Fastest Growing Companies eight times, solidifying our position as one of the fastest-growing organizations in the vibrant Denver area.

At ShipOffers, we're not just colleagues - we're a family of over 110 passionate individuals dedicated to making a difference every day. With a robust company culture centered around collaboration and enjoyment, we strive to create an environment where work feels like play, all while helping our partners and clients thrive.

Some of the perks of working with us include:

Competitive industry salary and comprehensive benefits package including Medical, Dental, Vision

401K with company match up to 4%

Generous time off allowances

Paid holidays

Advancement and career opportunities

Company-paid lunch every other week

Frequent team-building activities and outings

Description

Join ShipOffers as a Customer Service Representative

Are you passionate about helping others, solving problems, and making a real impact? At ShipOffers, we're looking for a Customer Support/Client Service Representative to deliver exceptional service and build lasting relationships with our clients and vendors.

This isn't just a job-it's a career opportunity You'll play a crucial role in providing timely, accurate, and friendly support while helping our team achieve excellence in every interaction.

About ShipOffers

At ShipOffers, we've been redefining product sourcing and fulfillment since 2001. Our relentless commitment to excellence has earned us a coveted spot on the Inc. 5000 List of Fastest Growing Companies-10 times and counting.

Located in the dynamic Denver area, we're a community of over 110 passionate individuals who treat each other like family. We're not just about getting the job done-we're about doing it together. Our culture thrives on collaboration, positivity, and fun, making work feel less like a job and more like a shared mission.

Why ShipOffers?
  • Team-Centric Culture: Be part of a collaborative and supportive environment where your contributions matter.
  • Growth Opportunities: This is more than a role-it's a stepping stone to building your career with us.
  • Inclusive Workplace: We celebrate diversity and are committed to creating a welcoming space for everyone.
What You'll Do:

As a Customer Service Representative, you'll:
  • Resolve customer inquiries via phone and email with speed, accuracy, and a smile.
  • Collaborate with internal teams to escalate and address customer needs.
  • Use tools like Zendesk and internal systems to manage and resolve tickets.
  • Create and maintain spreadsheets, analyze data, and provide insights.
Your Daily Adventures:
  • Operate as a key problem-solver, responding to diverse customer needs across various products.
  • Follow Standardized Operating Procedures (SOPs) to ensure efficiency and consistency.
  • Interpret data and extract actionable information to support decision-making.
  • Partner with a dynamic team to handle inquiries related to fulfillment, logistics, and more.
What We're Looking For:
  • Customer Care Pro: 2-3 years of experience in customer service (bonus points for experience with high-volume ticket environments).
  • Tech-Savvy: Familiarity with Zendesk, Microsoft Office, and web navigation (SQL knowledge is a plus).
  • Problem-Solver Extraordinaire: Patient, curious, detail-oriented, and eager to find solutions.
  • Great Communicator: Outstanding verbal and written communication skills.
  • Team Player: Ready to collaborate effectively with others to create the best outcomes.
What We Offer:
  • Competitive Pay: $20-$22 per hour with overtime eligibility.
  • Work-Life Balance: A 5-day workweek, Wednesday through Sunday.
  • Supportive Environment: Join a team that values growth, innovation, and camaraderie.


At ShipOffers, we believe our people are our greatest asset. Join us and be part of a company where your work makes a difference.

Ready to Apply?
If you're excited about this opportunity, we'd love to hear from you

ShipOffers is an Equal Opportunity Employer, celebrating diversity and fostering an inclusive environment for all.

Position Requirements

Position
Customer Service Representative

Location
Englewood, CO (HQ)

Exempt/Non-Exempt
Non-Exempt

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

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