Customer Service Representative

7 days ago


Greenwood Village, Colorado, United States First Citizens Bank Full time

Company Overview:

At First Citizens Bank, we strive to create a workplace where our associates can grow and thrive. We are seeking a skilled Customer Service Representative to join our team in Greenwood Village, Colorado.

 

Job Description:

We are looking for a highly motivated individual who can provide exceptional customer service and support to our clients. As a Customer Service Representative, you will be responsible for processing transactions, addressing customer inquiries, and providing education on bank services and capabilities.

 

Key Responsibilities:

  • Engage customers in conversation to understand their banking needs and preferences
  • Process transactions accurately and efficiently
  • Provide assistance with account servicing needs
  • Facilitate customer awareness and education of bank services
  • Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs

 

Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • 6 months of customer service experience
  • 1+ years of recent cash-handling experience

 

Preferred Qualifications:

  • 1+ years of experience in retail banking
  • Ability to engage in sales conversations
  • Sales support experience (cold-calling, marketing, etc.)
  • Working knowledge of Microsoft Office

 

Benefits:

As a full-time associate at First Citizens Bank, you will be eligible for our comprehensive benefits program, which includes customized offerings designed to support families, however defined. The base pay for this position is generally between $19.29 and $26.10 per hour, with actual starting base pay determined based on skills, experience, location, and other non-discriminatory factors permitted by law.



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