Customer Service Representative

2 days ago


Greenwood Village, Colorado, United States Inbank Full time
About the Role

InBank is seeking a Customer Service Representative - Banking to join our team. This role is 100% in-person in DTC and requires strong emphasis on excellent customer service skills, ability to work effectively with both internal and external contacts, familiarity with financial terms and practices, mathematical calculations, discretion for recognizing and minimizing risk to the bank, and autonomy to make decisions.

Responsibilities include:

  1. Providing exceptional customer service and support to clients, resolving complex issues and interacting with customers regarding inquiries, new accounts, and ongoing relationship needs.
  2. Performing financial transactions, such as transfers, loan payments, and wire transactions, accurately and efficiently.
  3. Opening consumer and business accounts, supporting Treasury Management products and services implementation, and cross-selling referral opportunities.
  4. Building relationships with customers based on trust and recommending financial solutions that meet their needs.
  5. Meeting/exceeding sales and referral goals and individual branch targets.

The ideal candidate will have 1+ years of experience in sales, teller, new accounts, or loan processing. A high school diploma or equivalent is required, along with proficiency in Microsoft Office Suite and 10-Key by touch.

The estimated salary for this position is $18-$20 hourly, depending on experience. Benefits include medical, dental, vision insurance, disability insurance, employee assistance program, flexible spending account, health savings account, life insurance, paid time off, vacation, sick leave, and paid Bank Holidays. A company match begins with the first contribution and follows the company vesting schedule.



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