Customer Service Ambassador
1 week ago
Waterway Carwash is committed to providing exceptional customer experiences at our Greenwood Village location. As a Customer Service Representative, you will play a vital role in ensuring that all customer needs are met during their visit. You will be part of an outstanding work environment that values your contributions and offers great job flexibility, a clear path to promotion, and perks and bonuses.
As a key member of our Tunnel Team, you will provide top-notch service to our customers, identify their needs, and make recommendations to meet their expectations. Your enthusiasm and positive attitude will shine through as you greet customers entering the convenience store, pay terminal area, or fuel pumps and respond to their needs with professionalism and courtesy.
Sales and Revenue Goals
To achieve sales and revenue goals for the location, you will effectively present and sell car wash services, memberships, and additional purchase options to customers. This may include identifying customer needs and presenting complimentary solutions, promoting Clean Car Club memberships based on customer wash frequency and needs, and enthusiastically offering additional purchase options of retail merchandise or services in the convenience store.
In addition to providing excellent customer service, you will also be responsible for maintaining a safe, clean, and organized environment for every customer. This includes keeping outside areas such as gas pump islands, payment terminals, and entrance to tunnel clean and well-maintained, as well as inside areas like counters, merchandise display areas, restrooms, and customer waiting areas.
Benefits and Compensation
As a valued member of our team, you can expect competitive compensation and benefits. Our estimated average salary for this position is $23 per hour (base pay + sales bonuses). We also offer flexible scheduling with daytime, evening, and weekend shifts available, tuition assistance program up to $10,000 a year, free car washes and gas discounts, and recognized as a Top Workplace multiple years running. Advancement opportunities are also available for those who excel in their roles.
We require candidates with 6 months of work experience in customer service, retail, or sales. Additional requirements include a valid driver's license, professional demeanor, ability to perform all essential functions safely without endangering oneself or others, and compliance with local/State health code requirements for soda fountain and food service/sales. Ability to communicate fluently in English when interacting with other team members, managers, and customers is also necessary.
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