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Customer Service Representative

4 months ago

Santa Ana, United States Culligangreatlakes Full time

** Customer Service Representative**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO001014 Showing 1 location **Job Details**

**Description**

**Hall's Water in Santa Ana** is currently seeking an **Entry Level** **Customer Service Representative** to join our office support team. **Hourly pay between $17-$19** **with bonus opportunity** This position is perfect for someone looking to move in to an office environment and loves helping customers. Hours of operation are between 8am-5pm, no evenings or weekends

We have a dynamic team and we are looking for another member who will represent our brand and create lifetime customers. This is the perfect career for someone who has excellent work ethic and attention to detail. **If you are looking to make the leap to a career in customer service and you pride yourself on being solution-focused, this is the position for you**

* **We are an Essential Employer**

* **Great full time, Monday-Friday 8am to 5pm work schedule**

* **Pay starting at $17-$19 with opportunity for monthly bonus**

* **Paid time off**

* **Full benefits package including 401k with company match**

* **Career advancement opportunities**

* **Stable and growing, family oriented company**

* **We like to promote from within**

* **Use of free Culligan equipment in your home**

*Halls Culligan is committed to the safety and well-being of our employees and our customers. We provide all of our employees with the proper personal protective equipment (PPE) and sanitization supplies to safely perform their job in the field and office. Employees are following the proper CDC guidelines and practicing social distancing. The latest technology allows our field employees to communicate with customers prior to their visit in order to avoid close contact and keep everyone safe.*

**Responsibilities**

* Answer incoming calls from our very important customers

* Resolve any product or service related issues; follow up to ensure complete customer satisfaction

* Schedule deliveries, dispatch service technicians and/or route representatives to customer locations

* Take payments and maintain customer records by updating account information

* Handle collection calls and maintain financial accounts by processing customer adjustments when necessary

* Prepare and maintain compliance and regulatory reporting (scheduling reports, open call, monthly maintenance reports, etc.)

Qualifications

* Ability to prioritize tasks in a fast-paced fun environment

* Strong work ethic (honesty and integrity are key for this position and to our organization)

* Excellent communication skills including helpfulness and patience in dealing with fellow employees and external customers and vendors

* Exceptional problem solving skills

* Ability to work independently

* Proficiency in Microsoft Office preferred

* Customer service and multi-line telephone experience preferred

Candidates are subject to pre-employment testing up to and including drug/alcohol screening, background check, motor vehicle record check, and D.O.T. physical, as applicable

**Benefits:** Our company always offers opportunity for advancement, competitive pay, and comprehensive benefits including Health, Dental, Vision Insurance, Company Paid Life + the option for additional supplemental life insurance, Disability, Critical Illness, and Accident supplemental plans, Flexible Spending Accounts, 401(k) with generous company match and Paid Time Off.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)