Customer Support Specialist
4 weeks ago
100000.00 $
Customer Support Specialist Traverse City
Mark as
Customer Service
Published date: 03/22/2024
Country:
USA
City:
Traverse City
Address:
2632 Crossing Cir #1071
Job Title: Customer Support Specialist at Filerev
Location:
Remote
Type:
Full-Time
About Filerev
At Filerev , we're revolutionizing the way users organize their files in Google Drive. Our SaaS app provides a seamless solution for managing hidden files, duplicate files , large files, and large folders, ensuring an optimized and efficient storage experience. As we continue to grow, we are looking for a passionate Customer Support Specialist to join our dedicated team.
Job Description
As a Customer Support Specialist, you will be the frontline in assisting our users with their inquiries and issues, ensuring they have a smooth and enjoyable experience with Filerev. Your role will involve troubleshooting, providing detailed product information, and contributing to our knowledge base. You'll have the opportunity to work remotely with a dynamic team that values innovation and user satisfaction.
Key Responsibilities
Respond to customer inquiries via email, chat, and social media, providing timely and accurate support.
Troubleshoot technical issues related to Filerev and guide users through solutions.
Collect and report customer feedback to the development team for product improvements.
Create and update support documentation, FAQs, and user guides.
Conduct live user training sessions and produce instructional materials.
Qualifications
Strong technical foundation with experience in SaaS applications and Google Drive.
Proven ability in software troubleshooting and customer service.
Excellent communication skills, both written and verbal.
Ability to explain complex technical details in simple, understandable terms.
Familiarity with customer support tools and ticketing systems.
Self-motivated, with strong problem-solving skills and attention to detail.
Experience in a customer support role, preferably in a tech or SaaS company.
Multilingual capabilities are advantageous.
Why Join Filerev?
Innovative Environment : Work on cutting-edge solutions in file management.
Remote Flexibility : Enjoy the flexibility of working from anywhere.
Growth Opportunities : Be part of a growing startup with opportunities for professional development.
Impactful Work : Make a real difference in users digital lives.
How to Apply
Send your resume and a cover letter detailing your experience and why you're a great fit for Filerev to careers@filerev.com . Please include Customer Support Specialist in the subject line.
We're excited to hear from you and explore how you can contribute to our team at Filerev
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