Client Service Coordinator

3 months ago


Minneapolis, United States Floyd's 99 Barbershop Full time

Overview:

Floyd's 99 MN is looking for a Client Service Coordinator (CSC) to join our team. Are you an outgoing, customer-focused multi-tasker? If so, we would love to speak with you

Our shops are located in the following Minnesota neighborhoods: North Loop, Uptown, Edina and Chanhassen.

What's in it for you?

  • Weekly paychecks
  • Ongoing opportunity for growth
  • Fun and energetic environment
Responsibilities:
  • Answer shop phones, make reservations, answer questions regarding our services, quote wait times, and take necessary messages for staff
  • Communicate service pricing, providing quotes, and upselling retailing and services as needed
  • Participate in company initiatives and ongoing promotions
  • Provide a high level of support and customer service for clients & team members
  • Follow all cash handling procedures when counting cash for opening and closing shifts and creating deposits for the banking process
  • Maintain the organization of the front desk at all times
  • Perform cleaning duties throughout shift
  • Ensure shop equipment and supplies are stocked and organized
  • Assist with retail presentation and stocking
Qualifications:
  • 1+ year(s) of experience in a customer facing role within retail, hospitality or the salon/spa industry
  • Experience in a fast-paced environment
  • Strong desire to help others and team-focus
  • Excellent phone and in-person communication skills with both clients and coworkers
  • Ability to organize, prioritize, and follow up effectively
  • Ability to work a flexible schedule; including nights and weekends
  • Critical thinker who is concise and detail-oriented


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